fix problems on Sun Tan City [iphone]

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—— Run into issues on Sun Tan City? Get help pending when official support gets back to you!

Sun Tan City
Info:
company: STC MANAGEMENT GROUP, LLC
: https://www.suntancity.com
Chat with our AI-based Sun Tan City Support
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Privacy issue

Limited session history visibility

Fix: Try logging out and logging back into your account. This can refresh your session data and may provide better visibility. OR Check if the... ⇲
 
Bugs issue

Inability to check in without issues

Fix: Ensure that your internet connection is stable. Switch between Wi-Fi and cellular data to see if the issue persists. OR Try restarting th... ⇲

Inability to complete check-in process

Fix: Ensure that you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that resolves the issue. OR Re... ⇲

Sun Tan City fails to show available services

Fix: Refresh the app by logging out and logging back in, which can help update the available services list. OR Check for any app updates in th... ⇲

Frequent error messages during check-in

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs that cause error messages. OR Try clearing the app's cac... ⇲

Sun Tan City lacks basic functionality

Fix: Check for updates in the App Store, as new features and fixes are often included in updates. OR Explore the app's settings to see if ther... ⇲
 
Crashes issue

Sun Tan City crashes frequently

Fix: Update the app to the latest version available in the App Store, as updates often include bug fixes that can reduce crashes. OR Free up s... ⇲
 
Screen issue

Black screen on launch

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
UI issue

Difficult navigation

Fix: Familiarize yourself with the app's layout by exploring each section. Look for a tutorial or help section within the app that may guide you.... ⇲

Poor user experience

Fix: Provide feedback through the app's feedback feature, if available, to help improve future updates. OR Explore user forums or community di... ⇲
 
Login issue

Inconsistent login functionality

Fix: Reset your password to ensure that you are using the correct credentials. Use the 'Forgot Password' feature if necessary. OR Clear the ap... ⇲

No email address on file prevents login

Fix: Use the 'Forgot Password' feature to reset your password, which may prompt you to enter an email address. OR If you have access to the ap... ⇲
 
Network issue

Location services malfunction

Fix: Check your location settings by going to Settings > Privacy > Location Services. Ensure that location services are enabled for the Sun Tan C... ⇲
 
Support issue

No customer support via phone

Fix: Utilize the in-app support feature if available, or check the app's FAQ section for common issues and solutions. OR Visit the official we... ⇲

Rude staff interactions

Fix: Document your interactions and consider providing feedback through the app or website to help improve staff training. OR If possible, try... ⇲
 
Payments issue

Sun Tan City does not reflect purchased packages

Fix: Log out of the app and log back in to refresh your account information and purchased packages. OR Check your purchase history in the app... ⇲
 
Freezing issue

Unresponsive app features

Fix: Force close the app and reopen it to see if the features become responsive again. OR Check for any app updates in the App Store, as updat... ⇲
 
Settings issue

Inability to cancel plans easily

Fix: Look for a cancellation option within your account settings in the app. This is often where you can manage your plans. OR If the app does... ⇲
 
Account issue

Sun Tan City does not recognize membership details

Fix: Log out and log back into your account to refresh your membership information. OR Check if your membership details are correctly entered... ⇲
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 what users are saying
Bad experience
83.8%

Good experience
13.8%

Neutral
2.4%

~ from our NLP analysis of 506 combined software ratings.

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 Private Data Sun Tan City collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics