fix problems on TicketSwap [iphone]

​

—— Run into issues on TicketSwap? Get help pending when official support gets back to you!

TicketSwap - Buy, Sell Tickets
Info:
company: TicketSwap B.V.
: https://www.ticketswap.com/help
: www.ticketswap.com
Chat with our AI-based TicketSwap Support
   Hello! How can I assist you?  

characters left:
 
UI issue

No date listed on tickets

Fix: When purchasing tickets, make sure to check the event details on the listing page. If the date is not listed, reach out to the seller for cl... ⇲
 
Customization issue

No option to save listings for later

Fix: Use your device's bookmarking feature to save the URL of the ticket listings you are interested in. This way, you can easily return to them... ⇲
 
Search issue

No way to sort search results by date

Fix: Manually check the event listings and note the dates of interest. You can create a list of events sorted by date in a separate document or s... ⇲
 
Bugs issue

Minor issues with ticket scanning

Fix: Ensure your device's camera is clean and functioning properly. Test the scanning feature in different lighting conditions to see if it impro... ⇲

Bugs in the system prevent ticket selling

Fix: Try uninstalling and reinstalling the app to see if that resolves any bugs. Ensure your app is updated to the latest version available. OR... ⇲

Raffle winners appear to be the same individuals

Fix: Monitor the raffle results and keep track of winners to see if there is a pattern. If you suspect unfair practices, document your findings.... ⇲
 
Privacy issue

Excessive personal information required for verification

Fix: Review the information you are providing and see if you can limit it to only what is necessary. If possible, use a secondary email or phone... ⇲
 
Support issue

Poor customer service response

Fix: Document your inquiries and responses. If you have not received a timely response, consider following up with a polite reminder through the... ⇲
 
Loading issue

Raffle system causes delays in ticket purchasing

Fix: Stay informed about the raffle schedule and set reminders for when tickets go on sale to ensure you are ready to purchase immediately. OR... ⇲
 
Payments issue

Difficulties for American users without IBAN

Fix: Explore alternative payment methods that do not require an IBAN, such as PayPal or other digital wallets that may be accepted by the app.... ⇲

TicketSwap does not accept credit card payments

Fix: Look for alternative payment methods within the app, such as PayPal or other digital wallets that may be accepted. OR Consider using a pr... ⇲

High prices due to resellers

Fix: Set a budget for ticket purchases and stick to it. Use filters to find tickets within your price range. OR Consider attending less popula... ⇲
 
Security issue

Bots may be buying tickets before users

Fix: Set up alerts for ticket availability and be ready to purchase as soon as tickets go on sale to increase your chances against bots. OR Jo... ⇲

No buyer protection for invalid tickets

Fix: Before purchasing, research the seller's reputation and look for buyer reviews to minimize the risk of invalid tickets. OR Keep a record... ⇲
 
Notifications issue

Fake notifications about ticket availability

Fix: Turn off notifications for the app if they are not reliable, and check the app manually for updates on ticket availability. OR Follow the... ⇲
 
Account issue

Inability to transfer tickets between users

Fix: If you need to transfer tickets, check if the event organizer allows ticket transfers and follow their guidelines for doing so. OR Consid... ⇲
 
Ads issue

TicketSwap engagement tactics seem misleading

Fix: Be cautious of promotional offers and read the fine print to understand the terms before engaging with them. OR Limit your engagement wit... ⇲
 
Slow issue

Overall app performance has degraded

Fix: Clear the app's cache and data in your device settings to improve performance. Uninstalling and reinstalling the app can also help. OR En... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
66.0%

Bad experience
30.1%

Neutral
3.9%

~ from our NLP analysis of 153 combined software ratings.

 Switch to these Alternatives:
viagogo Tickets
EVENTIM Brasil
Xceed - We Go Out.
Twickets
Fatsoma
EVENTIM DE
Ingresse - Eventos e Ingressos
TicketIQ | No Fee Tickets
Close
Pathé Nederland

 Private Data TicketSwap collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics