fix problems on The Rich [iphone]

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—— Run into issues on The Rich? Get help pending when official support gets back to you!

The Rich - Investment partner
Info:
company: Billionaires Corp.
: https://www.therich.io
: www.therich.io
Chat with our AI-based The Rich Support
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Bugs issue

Adding more shares creates duplicate entries

Fix: When adding shares, ensure you are selecting the correct stock from the list and not creating a new entry. If duplicates occur, you can manu... ⇲

Total yearly dividends do not add up correctly

Fix: Verify the individual dividend entries in your portfolio to ensure they are accurate. Manually calculate the total dividends based on the en... ⇲

Inaccurate tracking of some stocks' dividends

Fix: Cross-check the dividend information with a reliable financial news website or stock market platform to verify the accuracy of the data. If... ⇲

Some holdings show 0.00% dividend

Fix: Check the stock's dividend history on a financial website to confirm if it is indeed paying dividends. If the app shows 0.00% incorrectly, y... ⇲

Some stocks not tracking correctly

Fix: Verify the stock symbols and ensure they are entered correctly. If the symbols are correct, check for any updates or refresh options in the... ⇲

Wrong months for dividend payments

Fix: Cross-check the dividend payment dates with a reliable financial news website to confirm the correct dates. If the app shows incorrect dates... ⇲
 
UI issue

Language inconsistencies with Chinese text

Fix: Check the app's language settings to ensure it is set to the correct language. If inconsistencies persist, try switching to English and then... ⇲
 
Customization issue

No option to track dividend reinvestment growth

Fix: Create a separate entry in your portfolio for reinvested dividends. You can manually track the growth by noting the reinvestment amounts and... ⇲

No option to duplicate or copy a portfolio

Fix: Manually create a new portfolio and input the same stocks and allocations as your original portfolio. This is a workaround until the app pot... ⇲

Widget feature for asset and dividend allocation missing

Fix: Check if there are any settings within the app that allow you to enable or customize widgets. Sometimes, features may be hidden in the setti... ⇲

Inability to track dividend-paying mutual funds

Fix: Manually track your mutual fund dividends by keeping a record of the dividends paid out and entering them into the app as individual stocks... ⇲

No function to add new stocks

Fix: Check if there is a specific section in the app for adding stocks. Sometimes, the option may be hidden under a different menu or icon. OR... ⇲
 
Updates issue

Forced updates cause functionality issues

Fix: If an update causes issues, try restarting the app or your device to see if that resolves the problem. Sometimes, a simple restart can fix t... ⇲

The Rich stops working after updates

Fix: If the app crashes after an update, try restarting your device to clear any temporary issues. This can often resolve app crashes. OR If t... ⇲
 
Search issue

Ticker search results show 'undefined, miscellaneous'

Fix: Check your internet connection to ensure it is stable. A poor connection can lead to incomplete data being displayed. If the connection is f... ⇲
 
Registration issue

SMS verification fails during account setup

Fix: Ensure that your phone number is entered correctly and that you have a stable network connection. If you are using a VoIP number, try using... ⇲
 
Privacy issue

Concerns about personal data usage

Fix: Review the app's privacy policy to understand how your data is being used. Adjust your privacy settings within the app to limit data sharing... ⇲
 
Login issue

Login issues with multiple methods

Fix: Ensure that you are using the correct credentials for each login method. If you are using social media logins, check that you are logged int... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
56.1%

Bad experience
33.3%

Neutral
10.5%

~ from our NLP analysis of 114 combined software ratings.

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 Private Data The Rich collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. TheRich Premium (Monthly): $1.99 TheRich Premium Subscription Service
  2. TheRich Premium Max (Monthly): $39.99 TheRich Premium Max Subscription Service