fix problems on Shearwater Cloud [iphone]

—— Run into issues on Shearwater Cloud? Get help pending when official support gets back to you!

Shearwater Cloud

Info:

company: Shearwater Research

: http://shearwater.com

: shearwater.com

Chat with our AI-based Shearwater Cloud Support

🛠️ Common Shearwater Cloud Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Shearwater Cloud crashes frequently

Fix: 1. Update the App: Ensure that you have the latest version of Shearwater Cloud installed. Go to the App Store, search for Shearwater Cloud,... ⇲

Poor UI design

Fix: 1. Familiarize Yourself with the Layout: Spend some time exploring the app to understand its layout and features. This can help you navigate... ⇲

Syncing issue

Sync issues with dive data

Fix: 1. Check Internet Connection: Ensure that your device is connected to a stable Wi-Fi or cellular network. Sync issues often arise from poor... ⇲

Compatibility issue

Inability to import dives from other apps

Fix: 1. Check Supported Formats: Verify if the other apps you are trying to import from support export formats compatible with Shearwater Cloud.... ⇲

Inconsistent performance across devices

Fix: 1. Check Compatibility: Ensure that your devices meet the app's system requirements. 2. Clear Cache: On devices where performance is poor,... ⇲

Features issue

Limited functionality for logging dives

Fix: 1. Explore All Features: Go through the app settings and features to ensure you are utilizing all available logging options. Sometimes, feat... ⇲

No option to attach photos to dives

Fix: 1. Use a Separate Photo App: Consider using a separate photo app to store and organize your dive photos. You can reference them alongside yo... ⇲

No geo location feature for dives

Fix: 1. Use GPS on Your Device: Ensure that location services are enabled for Shearwater Cloud. Go to Settings > Privacy > Location Services and... ⇲

Manual entry required for dive logs

Fix: 1. Use Templates: Create templates for common dive types to speed up the manual entry process. 2. Keep a Physical Log: Maintain a physical... ⇲

No option to email dive logs

Fix: 1. Export to a File: Check if there is an option to export your dive logs to a file format (like CSV) that you can then email manually. 2.... ⇲

No average SAC number in stats

Fix: 1. Calculate Manually: If the app does not provide this feature, calculate your average SAC (Surface Air Consumption) manually using your di... ⇲

Cannot combine dives

Fix: 1. Log Dives Separately: If combining dives is not an option, log them separately and note in the comments that they were part of a single d... ⇲

UI issue

Scrolling is unresponsive

Fix: 1. Close Background Apps: Double-tap the home button and swipe up on apps to close them. This can free up resources and improve app responsi... ⇲

Difficult navigation within the app

Fix: 1. Familiarize with Navigation: Spend some time exploring the app to understand its navigation structure. 2. Use Help Resources: Look for a... ⇲

Freezing issue

Graph freezes in landscape mode

Fix: 1. Rotate Back to Portrait: If the graph freezes, rotate your device back to portrait mode to regain functionality. 2. Restart the App: Clo... ⇲

Bugs issue

Dive numbers display incorrectly

Fix: 1. Check Dive Log Entries: Review your dive log entries to ensure that all dives are logged correctly. Sometimes, incorrect entries can lead... ⇲

Cannot save changes to device name

Fix: 1. Check Permissions: Ensure that Shearwater Cloud has the necessary permissions to make changes. Go to Settings > Privacy and check the app... ⇲

Customization issue

Lack of customization options for graphs

Fix: 1. Explore Existing Options: Go through the app settings to see if there are any hidden customization options for graphs that you may have m... ⇲

Updates issue