fix problems on MatrixCare Clinical [iphone]

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—— Run into issues on MatrixCare Clinical? Get help pending when official support gets back to you!

MatrixCare Clinical
Info:
company: MatrixCare, Inc.
: https://www.matrixcare.com/support/
: www.matrixcare.com
Chat with our AI-based MatrixCare Clinical Support
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Settings issue

no option to save draft comm note

Fix: If the app does not support saving drafts, consider using a separate note-taking app to draft your communication notes before transferring t... ⇲
 
UI issue

tedious and clumsy navigation

Fix: Identify the most frequently used features and create a checklist or a quick reference guide for yourself. This can help streamline your wor... ⇲

poor layout with white background

Fix: If the app allows, switch to a dark mode or adjust the theme settings to reduce glare. This can make it easier on the eyes and improve reada... ⇲

increased charting time

Fix: Streamline your charting process by creating templates for common notes or entries. This can save time by allowing you to fill in standard i... ⇲

not user friendly

Fix: Take time to explore all features of the app, as familiarity can improve your experience. Look for any tutorials or help sections within the... ⇲

terrible app design

Fix: Provide feedback to yourself on what specific design elements are problematic, and consider creating a list of features you would like to se... ⇲

non-intuitive hamburger menus

Fix: Take time to familiarize yourself with the hamburger menu layout. Try to memorize where key features are located within the menu to reduce c... ⇲
 
Freezing issue

stuck in charts requiring restart

Fix: If you find yourself stuck, try force-closing the app and reopening it. To do this, double-click the home button (or swipe up from the botto... ⇲
 
Updates issue

time consuming updates

Fix: Schedule regular times for updates when you are not using the app, such as during breaks or after hours, to minimize disruption to your work... ⇲
 
Syncing issue

system notorious for disappearing data

Fix: Regularly back up your data if the app allows it. This can often be done through the app settings or by exporting data to a secure location.... ⇲

does not automatically sync with internet connection

Fix: Check your internet connection settings to ensure that the app has permission to use data. Go to Settings > Cellular and ensure MatrixCare i... ⇲
 
Crashes issue

MatrixCare Clinical keeps closing

Fix: Ensure that your device has enough storage space available, as low storage can cause apps to crash. Go to Settings > General > iPhone Storag... ⇲
 
Bugs issue

no upsides to the app

Fix: Focus on identifying at least one feature that you find useful, and try to maximize its use in your daily tasks. This can help you find valu... ⇲
 
Compatibility issue

not available on macOS

Fix: If you need to access MatrixCare on a Mac, consider using a remote desktop application that allows you to access your iPhone from your Mac,... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
57.4%

Good experience
37.0%

Neutral
5.6%

~ from our NLP analysis of 54 combined software ratings.

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 Private Data MatrixCare Clinical collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics