fix problems on Tangelo [iphone]

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—— Run into issues on Tangelo? Get help pending when official support gets back to you!

Tangelo - Get Food Prescribed!
Info:
company: Intend, Inc.
: https://jointangelo.com/
: jointangelo.com
Chat with our AI-based Tangelo Support
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Support issue

Poor customer service response

Fix: Utilize the in-app chat feature for immediate assistance, if available. Be clear and concise in your messages to help expedite the response... ⇲

Automated responses from customer service

Fix: When contacting customer service, try to ask specific questions that require detailed answers rather than general inquiries. This may prompt... ⇲
 
Glitches issue

Tangelo glitches and freezes

Fix: Ensure that your app is updated to the latest version by checking the App Store for updates. If the app continues to freeze, try uninstallin... ⇲
 
Customization issue

Inability to customize orders

Fix: Check if there are any settings within the app that allow for customization. If not, consider reaching out to customer service through the a... ⇲

Limited variety in food options

Fix: Explore different categories within the app to discover new food options. Sometimes, variety can be found in less obvious sections of the me... ⇲

Difficulty in editing orders

Fix: Before finalizing your order, look for an 'Edit' option in the order summary. If you need to make changes after placing the order, check if... ⇲

Food items not meeting dietary needs

Fix: When placing an order, carefully read the descriptions and ingredient lists provided in the app. If you have specific dietary restrictions,... ⇲
 
Bugs issue

Repeated delivery of the same food items

Fix: Review your order history in the app and make a note of the items you frequently receive. When placing a new order, actively select differen... ⇲

Missing items in orders

Fix: Before finalizing your order, double-check the order summary to ensure all items are included. If you notice something missing after deliver... ⇲

Low quality of food

Fix: Read reviews of specific food items before ordering to gauge quality. If you receive low-quality food, report it through the app to help imp... ⇲

Frequent order cancellations

Fix: Check your payment method to ensure it is valid and has sufficient funds. Sometimes, cancellations occur due to payment issues. Update your... ⇲
 
Loading issue

Delayed order processing

Fix: Try placing your orders during non-peak hours, as this can sometimes lead to faster processing times. Additionally, check the app for any no... ⇲
 
Notifications issue

Issues with app notifications

Fix: Check your iPhone settings to ensure that notifications for the app are enabled. Go to Settings > Notifications > [App Name] and toggle on A... ⇲
 
Privacy issue

Unclear source of food

Fix: Look for information about the food sources in the app, often found in the 'About' or 'FAQ' sections. If this information is not available,... ⇲
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 what users are saying
Good experience
95.5%

Bad experience
2.9%

Neutral
1.6%

~ from our NLP analysis of 3,007 combined software ratings.

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 Private Data Tangelo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data