fix problems on First PREMIER [iphone]

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—— Run into issues on First PREMIER ? Get help pending when official support gets back to you!

First PREMIER Mobile Banking
Info:
company: First PREMIER Bank
: https://www.firstpremier.com
: www.firstpremier.com
Chat with our AI-based First PREMIER Support
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Account issue

No visibility for deposited checks and cash

Fix: 1. Check if the app has a specific section for viewing deposits. Look for tabs like 'Account Activity' or 'Transaction History'. 2. If you... ⇲
 
Search issue

Limited transaction search options

Fix: 1. Use the filters available in the transaction history section of the app. Look for options to filter by date, amount, or transaction type.... ⇲
 
Login issue

First PREMIER login issues after reinstalling

Fix: 1. Ensure that you are using the correct login credentials. Double-check your username and password. 2. If you have forgotten your password... ⇲
 
Support issue

Difficult to find customer service contact

Fix: 1. Look for a 'Help' or 'Support' section within the app, which may provide contact information. 2. Check the app's official website for cu... ⇲
 
Customization issue

User interface could be more customizable

Fix: 1. Explore the app settings to see if there are any options for customizing the layout or themes. 2. Provide feedback through the app's fee... ⇲

Alerts for deposits not customizable

Fix: 1. Check the app settings for any options related to notifications or alerts. Some apps allow you to toggle specific alerts on or off. 2. I... ⇲
 
Payments issue

Mobile deposit issues with certain checks

Fix: 1. Ensure that the checks you are trying to deposit meet the app's requirements (e.g., check size, type). 2. Make sure you are following th... ⇲
 
Loading issue

Spinning wheel when making payments

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Restart t... ⇲
 
Security issue

Lack of facial recognition security

Fix: 1. Check if your iPhone supports facial recognition and ensure it is set up correctly in 'Settings' > 'Face ID & Passcode'. 2. If the app d... ⇲
 
UI issue

Links to customer service and ATM locations need improvement

Fix: 1. Check the app for a 'Locations' or 'ATM Finder' feature, which may provide a map or list of nearby ATMs. 2. If the links are not functio... ⇲
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 what users are saying
Good experience
80.8%

Bad experience
15.4%

Neutral
3.8%

~ from our NLP analysis of 960 combined software ratings.

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 Private Data First PREMIER collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics