fix problems on Starry Internet [iphone]

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—— Run into issues on Starry Internet? Get help pending when official support gets back to you!

Starry Internet
Info:
company: Starry, Inc.
: https://support.starry.com
: starry.com
Chat with our AI-based Starry Internet Support
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UI issue

Starry Internet lacks landscape mode

Fix: 1. While the app does not support landscape mode, you can provide feedback through the app's settings or feedback section to express your de... ⇲

Confusing app layout

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take notes on where specific features are located. 2. If available, c... ⇲

Starry Internet communication is disorganized

Fix: 1. Take notes on the specific areas of the app that feel disorganized and provide feedback through the app's feedback section. 2. Use the ap... ⇲
 
Updates issue

Fewer features than before

Fix: 1. Check for any updates to the Starry Internet app. Sometimes, features are reintroduced in newer versions. Go to the App Store, tap on you... ⇲
 
Features issue

No speed test available

Fix: 1. Use a third-party speed test app such as Ookla Speedtest or Fast.com to check your internet speed. Download one of these apps from the Ap... ⇲

Starry Internet is barebones

Fix: 1. Explore all available features in the app to ensure you are utilizing everything it offers. 2. Provide feedback through the app regarding... ⇲
 
Settings issue

Cannot change Wi-Fi name and password

Fix: 1. Open the Starry Internet app and navigate to the settings section. Look for options related to Wi-Fi settings. If you cannot find the opt... ⇲

Starry Internet does not allow router configuration

Fix: 1. Check the app settings to see if there are any options for router configuration. If not, you may need to access the router's web interfac... ⇲
 
Support issue

Customer service options insufficient

Fix: 1. Look for any in-app help or FAQ sections that may provide answers to common questions. 2. If you need assistance, consider checking onlin... ⇲
 
Network issue

Starry Internet frequently claims fast ISP despite interruptions

Fix: 1. Monitor your internet connection by using a third-party speed test app to verify actual speeds during interruptions. 2. Restart your Star... ⇲

Starry Internet does not indicate online status

Fix: 1. Check the app settings for any options related to online status notifications. 2. Restart the app to see if it refreshes the online statu... ⇲
 
Privacy issue

No option to delete account or personal data

Fix: 1. Check the app's settings for any privacy or account management options. If there is no option to delete your account, consider reaching o... ⇲
 
Bugs issue

Starry Internet functionality not matching FAQs

Fix: 1. Ensure you are using the latest version of the app, as features may change with updates. 2. If discrepancies exist, take note of the spec... ⇲
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 what users are saying
Good experience
85.2%

Bad experience
12.8%

Neutral
2.0%

~ from our NLP analysis of 2,469 combined software ratings.

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 Private Data Starry Internet collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics