fix problems on My Total Wireless [iphone]

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—— Run into issues on My Total Wireless? Get help pending when official support gets back to you!

My Total Wireless
Info:
company: TracFone Wireless, Inc.
: https://www.totalwireless.com/wps/portal/home/support
: www.totalwireless.com
Chat with our AI-based My Total Wireless Support
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UI issue

Inability to scroll to purchase plan

Fix: 1. Restart the app to refresh its functionality. 2. If the scrolling issue continues, try closing other apps running in the background to fr... ⇲

My Total Wireless navigation is complicated

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the search function within the app to quickly find what you ne... ⇲

Inconsistent data balance display

Fix: 1. Log out of the app and log back in to refresh the data balance display. 2. Check for any app updates in the App Store and install them if... ⇲

My Total Wireless layout obstructed by banners

Fix: 1. Try rotating your iPhone to landscape mode to see if the layout adjusts and provides a better view. 2. Close any unnecessary apps running... ⇲
 
Account issue

Account shows inactive despite payment

Fix: 1. Log out of the app and log back in to refresh your account status. 2. Check your payment method to ensure it was processed correctly by r... ⇲

Issues with account activation

Fix: 1. Ensure you have a stable internet connection. 2. Restart the app and try the activation process again. 3. Check for any app updates in th... ⇲
 
Updates issue

Rewards points not updating

Fix: 1. Log out of the app and log back in to refresh your rewards points. 2. Check for any app updates in the App Store and install them if avai... ⇲
 
Payments issue

Error messages during data add-on purchase

Fix: 1. Ensure your internet connection is stable. 2. Restart the app and try the purchase again. If the error persists, check for app updates in... ⇲

My Total Wireless fails to reflect recent payments

Fix: 1. Log out of the app and log back in to refresh your account status. 2. Check for any app updates in the App Store and install them if avai... ⇲
 
Crashes issue

My Total Wireless crashes frequently

Fix: 1. Ensure your iPhone is running the latest version of iOS by going to Settings > General > Software Update. 2. Restart your iPhone to clear... ⇲
 
Settings issue

No option to view individual data usage on family plans

Fix: 1. Check the app's settings or account management section to see if there is an option to view individual usage. 2. If not available, consid... ⇲
 
Support issue

Customer service unresponsive through app

Fix: 1. Try reaching customer service through alternative methods such as the Total Wireless website or their official social media channels. 2.... ⇲
 
Installation issue

Frequent need to uninstall and reinstall app

Fix: 1. Ensure your iPhone is running the latest version of iOS by going to Settings > General > Software Update. 2. Check for app updates in the... ⇲
 
Loading issue

Automatic prompts lead to long wait times

Fix: 1. Try disabling notifications for the app by going to Settings > Notifications > My Total Wireless and turning off notifications. 2. Restar... ⇲
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 what users are saying
Good experience
96.4%

Neutral
2.1%

Bad experience
1.6%

~ from our NLP analysis of 26,021 combined software ratings.

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 Private Data My Total Wireless collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics