fix problems on MCU [iphone]

—— Run into issues on MCU ? Get help pending when official support gets back to you!

MCU Mobile Banking

Info:

company: Missouri Credit Union

: https://missouricu.org

: missouricu.org

Chat with our AI-based MCU Support

🛠️ Common MCU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Account names are not displayed during transfers

Fix: To work around the issue of account names not being displayed during transfers, you can manually note down the account numbers or names befo... ⇲

No print button in printable version on iPhone

Fix: As a workaround, you can take a screenshot of the screen you want to print. To take a screenshot on an iPhone, press the Side Button and the... ⇲

Crashes issue

MCU crashes upon opening

Fix: First, try force-closing the app. To do this, swipe up from the bottom of the screen and pause in the middle to see the app switcher. Find t... ⇲

MCU closes automatically on launch

Fix: Try uninstalling and reinstalling the app. To do this, press and hold the app icon until it jiggles, then tap the 'X' to delete it. After th... ⇲

Latest update crashes the app

Fix: If the app crashes after an update, try restarting your iPhone. This can help clear temporary files and refresh the system, which may resolv... ⇲

Messages issue

Message section is grayed out

Fix: This could be due to a temporary glitch. Try logging out of the app and logging back in. This can refresh the app's state and potentially re... ⇲

Payments issue

Incorrect line of credit transfer

Fix: Double-check the details of the transfer before confirming it. Ensure that you are selecting the correct account and amount. If you notice a... ⇲

Compatibility issue

No Face ID option on iOS 18

Fix: Check the app settings to see if there is an option to enable Face ID. Sometimes, this feature needs to be activated manually after an updat... ⇲

UI issue

Accessibility issues for blind users

Fix: Check if VoiceOver is enabled on your iPhone. Go to Settings > Accessibility > VoiceOver and turn it on. This feature can help blind users n... ⇲

Updates issue

Accounts missing after update

Fix: Log out of the app and log back in. This can refresh your account list and may restore any missing accounts. Make sure you are using the cor... ⇲

Cannot log in after update

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

General login issues after update

Fix: First, ensure that your app is updated to the latest version. Go to the App Store and check for updates. If an update is available, install... ⇲

Network issue

Error message about host name not found

Fix: Check your internet connection. Ensure that you are connected to Wi-Fi or have a strong cellular signal. If your connection is unstable, try... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

45.8%

Good experience

41.7%

Neutral

12.5%

~ from our NLP analysis of 24 combined software ratings.

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Private Data MCU collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- Identifiers
- Usage Data
- Diagnostics