fix problems on Filen [iphone]

—— Run into issues on Filen? Get help pending when official support gets back to you!

Filen - Cloud Storage

Info:

company: Filen Cloud Dienste UG (haftungsbeschraenkt)

: https://support.filen.io

: filen.io

Chat with our AI-based Filen Support

🛠️ Common Filen Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Filen struggles to load MP3 files

Fix: 1. Ensure that the MP3 files are not corrupted. Try playing them in another media player to confirm they work. 2. Clear the app cache by goi... ⇲

Inability to mount Filen like other services

Fix: 1. Use the 'Open in' feature to access files from Filen in other apps. Tap on a file, select 'Share', and choose the app you want to open it... ⇲

UI issue

Thumbnails visible in Apple Files app

Fix: 1. Go to the Settings app on your iPhone, scroll down to 'Files', and check if there are any settings related to thumbnail previews that can... ⇲

Cannot scroll through pictures and videos in albums

Fix: 1. Ensure that the app has the necessary permissions to access your photos. Go to Settings > Privacy > Photos > Filen and check the permissi... ⇲

GUI issues in Web Drive app

Fix: 1. Clear your browser cache and cookies, as this can resolve many GUI-related issues. 2. Try accessing the Web Drive app using a different b... ⇲

Network issue

Does not work with VPNs

Fix: 1. Check your VPN settings to ensure that Filen is allowed to bypass the VPN. Some VPNs have settings that block certain apps. 2. Try discon... ⇲

Video issue

No in-app video viewer

Fix: 1. Use the 'Open in' feature to open videos in a compatible video player app on your iPhone. 2. Download the video to your device and use th... ⇲

Uploads issue

New update not uploading files correctly

Fix: 1. Check your internet connection to ensure it is stable. A weak connection can cause upload failures. 2. Try restarting the app and attempt... ⇲

Uploads often fail

Fix: 1. Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa. 2. Check the file size a... ⇲

Login issues with mobile app

Fix: 1. Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to... ⇲

Updates issue

Infrequent updates

Fix: 1. Regularly check the App Store for updates to ensure you have the latest version of the app. 2. Enable automatic updates in your iPhone se... ⇲

Account issue

Account deletion warning for inactivity

Fix: 1. To avoid account deletion, make sure to log in to your account at least once every few months. 2. Consider using the app regularly to kee... ⇲