fix problems on 2go Chat [iphone]

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—— Run into issues on 2go Chat? Get help pending when official support gets back to you!

2go Chat - Hangouts, Chatrooms
Info:
company: 2go Interactive
: https://www.2go.im
: www.2go.im
Chat with our AI-based 2go Chat Support
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Login issue

Frequent app logouts

Fix: Check your internet connection. Frequent logouts can occur due to unstable connectivity. Switch between Wi-Fi and mobile data to see if the... ⇲

Difficulty logging in after account creation

Fix: Ensure that you are using the correct login credentials. Double-check for any typos in your email or password. OR If you just created the... ⇲
 
Network issue

Connection issues

Fix: Restart your device to refresh the network connection. This can often resolve temporary connectivity issues. OR Try switching to a differ... ⇲

Limited connectivity with users in specific regions

Fix: Try using a VPN to connect to a different region. This may help improve connectivity with users in that area. OR Engage with users in you... ⇲
 
Account issue

Account verification problems

Fix: Ensure that you are entering the correct verification code sent to your phone or email. If you do not receive the code, wait a few minutes a... ⇲

Unjustified account bans

Fix: Review the app's community guidelines to ensure you have not violated any rules. If you believe the ban is unjustified, try logging in again... ⇲

Inability to access old accounts

Fix: Try recovering your old account using the email or phone number associated with it. Follow the password recovery steps outlined in the app.... ⇲

No support for password recovery in certain countries

Fix: If password recovery is not supported in your country, try using a VPN to connect to a different country where the service is available, the... ⇲

Pin and password recovery not possible

Fix: If you cannot recover your pin or password, try resetting your device settings to see if that resolves the issue. Go to your device settings... ⇲
 
Compatibility issue

International room access issues on iOS

Fix: Check your app settings to ensure that you have allowed access to international chat rooms. Sometimes, settings may restrict access based on... ⇲
 
Glitches issue

Glitches when sending voice notes

Fix: Ensure that your app is updated to the latest version. Check the App Store for any available updates for 2go Chat. OR Try restarting the... ⇲
 
Payments issue

Inability to buy go credit in certain countries

Fix: Check if your payment method is supported in your country. If not, consider using a different payment method or a virtual payment service th... ⇲
 
Support issue

Inaccessible customer support

Fix: Check the app's FAQ section for common issues and solutions. Many problems can be resolved by following the provided guidelines. OR Look... ⇲
 
Updates issue

Lack of updates and improvements

Fix: Check the App Store for any available updates. Sometimes, updates may not automatically install, and you may need to do it manually. OR E... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
72.0%

Bad experience
16.0%

Neutral
12.0%

~ from our NLP analysis of 25 combined software ratings.

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 Private Data 2go Chat collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 3333 GoCredits: $1.99 Use GoCredits to send messages and view profiles in 2go Rooms.
  2. 1600 GoCredits: $0.99 Use GoCredits to send messages and view profiles in 2go Rooms!
  3. 700 GoCredits: $0.99 Use GoCredits to send add friends in rooms!
  4. 400 GoCredits: $0.99 Use GoCredits to send messages to chatrooms!