—— Run into issues on Prosper? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check the app settings to see if there is an option to stay logged in. Look for a 'Remember Me' or 'Stay Logged In' toggle and enable it if... ⇲
Fix: Ensure that Face ID is enabled for the Prosper app. Go to your iPhone's Settings > Face ID & Passcode > Other Apps, and make sure Prosper is... ⇲
Fix: Check the payment schedule in the app to confirm when the payment is scheduled to be withdrawn. Sometimes, payments are processed on a speci... ⇲
Fix: Double-check your auto pay settings in the app to ensure that the payment amount and schedule are correct. Make sure that your bank account... ⇲
Fix: Before accepting a loan, carefully review the loan agreement and any associated fees. Look for a breakdown of all costs, including originati... ⇲
Fix: Try refreshing the app or logging out and back in to see if more information becomes available. Sometimes, data may not load properly due to... ⇲
Fix: Document your interactions with customer service, noting the date, time, and details of the conversation. This can help you keep track of is... ⇲
Fix: Try reaching out to customer support during off-peak hours, such as early morning or late evening, to potentially reduce wait times. OR U... ⇲
Fix: Before applying for pre-approval, check your credit report for any existing inquiries. You can use free services to monitor your credit scor... ⇲
Fix: Prepare all necessary documents in advance before starting the application process. This can include income verification, identification, an... ⇲
Fix: After an update, take some time to explore the app and familiarize yourself with any new features or changes. Check the app's update notes f... ⇲
Fix: Regularly check the app for updates on your loan status, and consider setting reminders to do so. This can help you stay informed about any... ⇲