fix problems on MedStar EVisit [iphone]

—— Run into issues on MedStar EVisit? Get help pending when official support gets back to you!

MedStar eVisit - Telehealth

Info:

company: MedStar Health

: http://www.americanwell.com/mobileappsupport.

: medstar-evisit.com

Chat with our AI-based MedStar eVisit Support

🛠️ Common MedStar eVisit Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MedStar eVisit disconnects easily

Fix: Ensure that your internet connection is stable. Switch to a Wi-Fi network if you are using mobile data, or vice versa. You can also try rese... ⇲

Video quality issues with landscape mode

Fix: Check your device settings to ensure that the camera and microphone permissions are enabled for the MedStar eVisit app. Go to Settings > Pri... ⇲

Support issue

No customer support link

Fix: Look for a help or FAQ section within the app itself. Many apps have a built-in support feature that may not be immediately obvious. OR V... ⇲

Bugs issue

Incomplete prescription sent

Fix: Double-check the prescription details before finalizing the appointment. Ensure that all necessary information is provided to the healthcare... ⇲

MedStar eVisit ties up phone during use

Fix: Try using the app in a lower bandwidth mode if available, or check the app settings for any options that may reduce resource usage during ca... ⇲

Slow issue

Long wait times

Fix: Try to schedule your appointments during off-peak hours, such as early mornings or late afternoons, to reduce wait times. OR If you are e... ⇲

Glitches issue

Glitches in virtual waiting room

Fix: Restart the app to see if that resolves any glitches. Close the app completely and then reopen it to refresh the session. OR Clear the ap... ⇲

UI issue

Inability to handle multiple children in one appointment

Fix: Schedule separate appointments for each child if the app does not support multiple participants in one session. This ensures that each child... ⇲

Payments issue

Billing confusion with insurance

Fix: Review your insurance policy to understand what telehealth services are covered. You can usually find this information on your insurance pro... ⇲

No option to log in when appointment is ready

Fix: Check your app notifications to see if there is an alert when your appointment is ready. Ensure that notifications are enabled for the MedSt... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

99.2%

Neutral

0.5%

Bad experience

0.3%

~ from our NLP analysis of 12,451 combined software ratings.

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Private Data MedStar eVisit collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Location
- User Content
- Diagnostics