fix problems on Threema. The Secure Messenger [iphone]

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Threema. The Secure Messenger
Info:
company: Threema GmbH
: https://threema.ch/support
: threema.ch
Chat with our AI-based Threema. The Secure Messenger Support
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Audio issue

Audio issues after updates

Fix: After an update, try resetting the app settings. Go to Threema's settings and look for an option to reset or restore default settings. This... ⇲

Calls disconnect when playing media

Fix: Try pausing the media before making a call. This can prevent the app from losing connection due to audio conflicts. OR Check your device'... ⇲
 
Camera issue

Camera option not easily accessible

Fix: Familiarize yourself with the app's interface. The camera option is usually found within the chat interface. Tap on the '+' icon or the came... ⇲
 
Registration issue

Onboarding process is confusing

Fix: Take your time during the onboarding process. Read all prompts carefully and follow the instructions step-by-step to ensure you understand e... ⇲
 
Background issue

Threema. The Secure Messenger doesn't run in background

Fix: Check your iPhone's background app refresh settings. Go to Settings > General > Background App Refresh and ensure that Threema is allowed to... ⇲
 
Slow issue

Slow download of voice messages

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the download speed improves. OR Clear the ap... ⇲
 
Customization issue

No option to edit sent messages

Fix: As a workaround, you can send a follow-up message to clarify or correct the previous message. This is not ideal but can help communicate you... ⇲
 
Permissions issue

Microphone permission issues

Fix: Go to Settings > Privacy > Microphone and ensure that Threema has permission to access the microphone. Toggle the switch to enable it if it... ⇲
 
Messages issue

Messages cannot be deleted for everyone

Fix: As a workaround, you can inform the recipient to delete the message on their end if it is urgent. This is not a permanent solution but can h... ⇲

Delayed message delivery

Fix: Check your internet connection. A weak connection can cause delays. Switch between Wi-Fi and mobile data to see if it improves delivery spee... ⇲
 
Notifications issue

No indication of listened audio messages

Fix: Keep track of your audio messages manually. You can create a system to note which messages you have listened to, such as marking them in a s... ⇲
 
UI issue

User experience feels unpolished

Fix: Explore the app thoroughly to familiarize yourself with its features. Sometimes, understanding the layout can improve your experience. OR... ⇲

Narrow text input bar on iPhone

Fix: Try rotating your iPhone to landscape mode, which may provide a wider text input area. OR Consider using a different keyboard app that ma... ⇲

No cancel button for voice recording

Fix: To stop a voice recording, simply tap the recording button again. This will end the recording, even if there is no explicit cancel button.... ⇲
 
Privacy issue

Lack of disappearing messages feature

Fix: As a workaround, you can manually delete messages after a certain period to simulate disappearing messages. OR Consider using a different... ⇲
 
Support issue

Limited instructional materials available

Fix: Search for user-generated content on platforms like YouTube or forums where users share tips and tutorials about Threema. OR Join online... ⇲
 
Network issue

Inability to use app without VPN in some regions

Fix: If you are in a region where the app is restricted, consider using a reliable VPN service to access Threema without issues. OR Check if t... ⇲
 
Payments issue

No in-app purchase model for features

Fix: Explore the app's existing features to maximize your usage without needing additional purchases. Familiarize yourself with all available too... ⇲
 
Security issue

No screenshot prevention feature

Fix: Be cautious about sharing sensitive information in chats, as screenshots can be taken. Use other secure methods for sharing sensitive data.... ⇲
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 what users are saying
Good experience
79.5%

Bad experience
14.0%

Neutral
6.5%

~ from our NLP analysis of 464 combined software ratings.

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 Private Data Threema. The Secure Messenger collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics