fix problems on EBTH [iphone]

—— Run into issues on EBTH? Get help pending when official support gets back to you!

EBTH - Everything Uncommon

Info:

company: Everything But The House

: https://support.ebth.com

: www.ebth.com

Chat with our AI-based EBTH Support

🛠️ Common EBTH Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

EBTH crashes frequently

Fix: 1. Update the App: Ensure that you are using the latest version of the EBTH app. Go to the App Store, search for EBTH, and tap 'Update' if a... ⇲

Slow loading times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improves loa... ⇲

Glitches issue

Glitchy performance

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available... ⇲

Customization issue

Difficult to ascertain jewelry sizes

Fix: 1. Use a Ring Sizer: If you are looking at rings, consider using a printable ring sizer available online. Print it out and measure your ring... ⇲

Inaccurate item descriptions

Fix: 1. Verify with Multiple Sources: Cross-check item descriptions with other online retailers or jewelry guides to confirm accuracy. 2. Read C... ⇲

High shipping costs

Fix: 1. Look for Promotions: Check the app for any shipping promotions or discounts that may apply to your order. 2. Combine Orders: If possible... ⇲

Items shipped separately

Fix: 1. Check Shipping Policies: Review the app's shipping policy to understand why items may be shipped separately. This can help set expectatio... ⇲

Shipping delays

Fix: 1. Check Tracking Information: Use the tracking number provided to check the status of your shipment and see if there are any updates. 2. R... ⇲

Misleading item availability for pickup

Fix: 1. Confirm Availability: Before purchasing, confirm item availability for pickup by checking the app or calling the store directly if a phon... ⇲

Inconsistent item condition upon arrival

Fix: 1. Inspect Items Immediately: Upon receiving your items, inspect them right away to assess their condition. 2. Document Issues: Take photos... ⇲

Limited local auction availability

Fix: 1. Check Auction Schedule: Regularly check the app for updates on upcoming local auctions and their schedules. 2. Set Notifications: If the... ⇲

Overly edited images

Fix: 1. Request Additional Photos: If the images seem overly edited, reach out to customer service to request more photos or different angles of... ⇲

Unclear item quantity in listings

Fix: 1. Check Item Details: Look for any notes in the item description that may indicate quantity or availability. 2. Contact Customer Service:... ⇲

Support issue

Poor customer service response

Fix: 1. Use Multiple Contact Methods: If you’re not getting a response via one method, try reaching out through different channels (e.g., email,... ⇲

Search issue

Lack of filter options in categories

Fix: 1. Use Search Function: Instead of browsing categories, use the search bar to find specific items or keywords that may yield better results.... ⇲

Settings issue