fix problems on City Of Phoenix [iphone]

—— Run into issues on City Of Phoenix? Get help pending when official support gets back to you!

City of Phoenix - myPHX311

Info:

company: City of Phoenix

: https://phoenix.gov/app

Chat with our AI-based City of Phoenix Support

🛠️ Common City of Phoenix Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Application crashed

Fix: 1. Restart the app: Close the myPHX311 app completely by swiping it away in the app switcher. Then, reopen the app to see if the issue persi... ⇲

No option to extract location from photos

Fix: 1. Manually enter the location: Open the photo, tap the info icon (i), and check if the location is available. You can then manually enter t... ⇲

Settings issue

No option to enter GPS coordinates

Fix: 1. Use a mapping app: Open a mapping app like Google Maps, enter your GPS coordinates, and find the corresponding address. Then, manually en... ⇲

US code not listed by default

Fix: 1. Manually enter the code: If your area code is not listed, you can manually enter it in the appropriate field when prompted. 2. Check sett... ⇲

Bugs issue

Map location selection doesn't work

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as a weak signal can affect map functionality. 2. Restart t... ⇲

Data not submitted when hitting send

Fix: 1. Check for required fields: Ensure all required fields in the form are filled out correctly before hitting send. 2. Restart the app: Close... ⇲

Security issue

Requires dual verification

Fix: 1. Use a password manager: Consider using a password manager to store and autofill your login credentials, making the dual verification proc... ⇲

Freezing issue

City of Phoenix freezes when requesting recycle container

Fix: 1. Restart the app: Close the app completely and reopen it to see if the freezing issue resolves. 2. Clear app cache: Go to Settings > Gener... ⇲

Requires login every time

Fix: 1. Enable 'Remember Me': If the app has a 'Remember Me' option during login, make sure to check that box before logging in. 2. Update the ap... ⇲

Incorrect login credentials

Fix: 1. Reset your password: Use the 'Forgot Password' feature to reset your password and try logging in again. 2. Check for typos: Ensure that y... ⇲

OTP confirmation issues

Fix: 1. Check your phone settings: Ensure that your phone is set to receive SMS messages and that you have a good signal. 2. Resend OTP: If you d... ⇲

Password issues prevent login

Fix: 1. Reset your password: Use the 'Forgot Password' feature to reset your password and try logging in again. 2. Check for typos: Ensure that y... ⇲

UI issue

Redirects to a website

Fix: 1. Check app settings: Look for any settings within the app that may allow you to disable web redirects. 2. Use the app for its intended pur... ⇲

Takes user to a web application

Fix: 1. Use the app for its intended features: Focus on using the app for functionalities that do not redirect to a web application. 2. Bookmark... ⇲

Payments issue

Unable to pay bills

Fix: 1. Check payment methods: Ensure that your payment method is valid and has sufficient funds. Update your payment information if necessary. 2... ⇲

Support issue

Not helpful

Fix: 1. Explore all features: Take time to explore all the features of the app, as some may not be immediately obvious. 2. Provide feedback: Whil... ⇲

Cannot report graffiti

Fix: 1. Use the photo feature: If the app allows photo uploads, take a picture of the graffiti and submit it through the app's reporting feature.... ⇲

Useless waste of time

Fix: 1. Identify specific issues: Take note of specific features that are not working and focus on resolving those issues one at a time. 2. Explo... ⇲