fix problems on Docusign [iphone]

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Docusign - Upload & Sign Docs
Info:
company: Docusign
: http://www.docusign.com/support
: www.docusign.com
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Customization issue

Inability to edit signature fields

Fix: When creating a document, ensure you are in 'Edit' mode. Tap on the signature field and look for options to modify it. If you cannot edit it... ⇲

Inability to resize text boxes

Fix: When adding a text box, look for corner handles that allow you to resize it. If this feature is not available, check if you are in the corre... ⇲

Limited editing capabilities for signed documents

Fix: Understand that once a document is signed, editing capabilities are limited for security reasons. If you need to make changes, consider crea... ⇲
 
Compatibility issue

Limited functionality on mobile devices

Fix: Check for app updates in the App Store. Developers often release updates that improve functionality and fix bugs. Keeping the app updated ca... ⇲

Inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the DocuSign app. Updates can improve performance and compatibility across devices... ⇲

Default signature not accessible on mobile

Fix: Check your account settings to ensure that your default signature is saved correctly. You may need to re-upload or recreate your default sig... ⇲
 
Security issue

Frequent verification code requests

Fix: Ensure that your phone number is correctly linked to your account. Go to 'Account Settings' and verify your contact information. If it’s cor... ⇲

Lack of secure digital signatures

Fix: Ensure you are using the latest version of the app, as updates may include enhanced security features. Check the app's security settings to... ⇲

Lack of password protection for documents

Fix: While DocuSign may not offer password protection for individual documents, you can secure your account with a strong password and enable two... ⇲
 
Glitches issue

Glitches preventing document completion

Fix: Try closing the app completely and reopening it. This can often resolve temporary glitches. If the problem persists, restart your iPhone to... ⇲
 
UI issue

Difficulties with template usage

Fix: Familiarize yourself with the template creation process by reviewing the in-app tutorials or help section. This can provide guidance on how... ⇲

Confusing navigation for signing documents

Fix: Take a moment to explore the app's layout and familiarize yourself with the navigation. You can also refer to the help section for tips on h... ⇲
 
Camera issue

Issues with signature scanning

Fix: Ensure that your camera lens is clean and unobstructed. Good lighting can also improve the quality of the scanned signature. Try to scan in... ⇲
 
Updates issue

Problems with email updates

Fix: Check your email settings within the app to ensure that notifications are enabled. Go to 'Account Settings' and look for notification prefer... ⇲
 
Notifications issue

No push notifications for new documents

Fix: Go to your iPhone's Settings, then to Notifications, and find DocuSign. Ensure that notifications are enabled and set to your preference (ba... ⇲
 
Bugs issue

Bugs causing document disorganization

Fix: Try organizing your documents into folders within the app. This can help you keep track of them and reduce confusion caused by disorganizati... ⇲
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 what users are saying
Good experience
97.3%

Neutral
1.5%

Bad experience
1.2%

~ from our NLP analysis of 755,660 combined software ratings.

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 Private Data Docusign collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Personal Edition: $14.99 Personal Edition
  2. Standard Edition: $39.99 Standard Edition
  3. Standard Edition: $39.99 Standard Edition
  4. Professional Edition: $19.99 Professional Edition
  5. DocuSign for REALTORS®: $34.99 DocuSign for REALTORS®
  6. DocuSign for REALTORS®: $34.99 DocuSign for REALTORS®
  7. Personal Edition: $119.99 Personal Edition
  8. Business Pro: $59.99 Business Pro
  9. Real Estate Edition: $39.99 Real Estate Edition
  10. Business Pro Monthly: $59.99 Business Pro Monthly