fix problems on Off The Record [iphone]

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—— Run into issues on Off The Record? Get help pending when official support gets back to you!

Off The Record: Ticket Lawyer
Info:
company: Off the Record, Inc.
: https://offtherecord.com/help
: offtherecord.com
Chat with our AI-based Off The Record Support
   Hello! How can I assist you?  

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Notifications issue

Delayed court date notifications

Fix: Request that your attorney or their office notify you immediately of any changes to court dates. You can also ask for a calendar invite to b... ⇲
 
Support issue

Unresponsive customer support

Fix: Document your attempts to contact customer support, including dates and methods used. If you do not receive a response within a reasonable t... ⇲

Frustration with attorney's lack of effort

Fix: Communicate your concerns directly with your attorney. Be specific about what you feel is lacking and ask for a plan of action moving forwar... ⇲

Difficulty in reaching attorneys for updates

Fix: Establish a preferred method of communication with your attorney (e.g., email, phone, text) and set expectations for response times. OR I... ⇲

Inadequate representation in court

Fix: Discuss your concerns about representation with your attorney before your court date. Make sure you are comfortable with their strategy and... ⇲
 
Payments issue

High fees compared to potential savings

Fix: Before proceeding, request a detailed breakdown of all fees associated with your case. This will help you understand what you are paying for... ⇲

Inability to guarantee money back

Fix: Request a clear explanation of the terms regarding the money-back guarantee before signing any agreements. Make sure you understand under wh... ⇲

Potential for additional costs beyond initial fees

Fix: Request a comprehensive estimate of all potential costs before starting your case. This should include any additional fees that may arise du... ⇲

Unclear terms regarding money back guarantee

Fix: Request a written copy of the terms regarding the money-back guarantee. Make sure to read and understand these terms before proceeding with... ⇲
 
Bugs issue

Limited success in ticket dismissals

Fix: Research and ask your attorney about their track record with similar cases. This can give you a better understanding of what to expect and h... ⇲
 
Settings issue

Complexity in understanding legal processes

Fix: Ask your attorney to explain the legal processes in simple terms. Do not hesitate to ask questions until you fully understand your case and... ⇲
 
Compatibility issue

Off The Record may not match users with suitable attorneys

Fix: Provide detailed information about your case when using the app to improve the matching process. The more specific you are, the better the c... ⇲
 
Slow issue

Long wait times for case resolutions

Fix: Inquire about the typical timeline for cases similar to yours. This can help set realistic expectations for how long the process may take.... ⇲
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 what users are saying
Good experience
91.7%

Bad experience
7.3%

Neutral
1.0%

~ from our NLP analysis of 9,153 combined software ratings.

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 Private Data Off The Record collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics