fix problems on MovieStarPlanet [iphone]

—— Run into issues on MovieStarPlanet? Get help pending when official support gets back to you!

MovieStarPlanet

Info:

company: MovieStarPlanet

: https://MovieStarPlanet.com

: MovieStarPlanet.com

Chat with our AI-based MovieStarPlanet Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App freezes during gameplay

Fix: 1. Close the app completely by double-tapping the home button and swiping up on the MovieStarPlanet app. 2. Restart your iPhone to clear any... »»

Limited number of friends

Fix: 1. Use social media platforms to connect with other players and invite them to be friends in the game. 2. Participate in community forums or... »»

Security issue

Ineffective block and report features

Fix: 1. Make sure you are using the block feature correctly by going to the user’s profile and selecting 'Block'. 2. Document any inappropriate b... »»

Scammers and hackers prevalent

Fix: 1. Be cautious about sharing personal information or account details with other players. 2. Use the block feature to prevent scammers from c... »»

False reporting issues

Fix: 1. Keep a record of your gameplay and interactions to provide evidence if falsely reported. 2. Use the block feature to prevent further inte... »»

Unfair punishment system for violations

Fix: 1. Familiarize yourself with the rules and guidelines to avoid unintentional violations. 2. Keep a record of your interactions to provide co... »»

Payments issue

High VIP prices

Fix: 1. Look for promotional events or discounts that may be offered periodically within the app. 2. Consider saving in-game currency or rewards... »»

Inaccessibility of certain features for non-VIP users

Fix: 1. Focus on maximizing the features available to non-VIP users and participate in events that may offer temporary access to VIP features. 2.... »»

Compatibility issue

Mobile version lacks features compared to PC

Fix: 1. Familiarize yourself with the features available on mobile and focus on maximizing those. 2. Participate in community forums to express y... »»

Glitches issue

Glitches in trade system

Fix: 1. Restart the app before trading to ensure it runs smoothly. 2. Double-check the items you are trading to ensure they are not glitched or l... »»

Customization issue

Inability to change colors of items

Fix: 1. Check if there are any updates or events that may temporarily disable this feature. 2. Look for alternative items that may offer color cu... »»

Limited customization options for mobile users

Fix: 1. Explore all available customization options within the app to maximize what you can change. 2. Participate in community discussions to su... »»

Limited options for background and movie creation on mobile

Fix: 1. Explore all available backgrounds and movie creation tools within the app to maximize your options. 2. Participate in community discussio... »»

Slow issue

Frequent lagging

Fix: 1. Ensure you have a stable internet connection by switching between Wi-Fi and mobile data. 2. Close other apps that may be using bandwidth... »»

Gameplay issue

Difficulty earning in-game currency

Fix: 1. Participate in daily challenges and events that offer currency as rewards. 2. Focus on completing quests and missions that provide in-gam... »»

Gift limit restrictions

Fix: 1. Plan your gifting strategy by prioritizing friends who may need items the most. 2. Use the gifting feature strategically during events wh... »»

Privacy issue

Inappropriate content in user-generated content

Fix: 1. Use the report feature immediately upon encountering inappropriate content. 2. Avoid engaging with users who post such content. OR 1.... »»

Account issue

Account locking issues

Fix: 1. Ensure you are using a strong password and follow the app's security guidelines to prevent account locking. 2. Regularly update your pass... »»

Difficulty retrieving locked accounts

Fix: 1. Follow the app's account recovery process carefully, ensuring you provide accurate information. 2. Check your email for any recovery inst... »»

Updates issue

Lack of new content and updates

Fix: 1. Engage with the community to express your desire for new content, as collective feedback can influence updates. 2. Participate in any ava... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

65.0%

Bad experience

23.7%

Neutral

11.4%

~ from our NLP analysis of 18,021 combined software ratings.

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Private Data MovieStarPlanet collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Star VIP 1 month: $12.99 Contains: 1 month Star VIP, Diamonds, StarCoins
VIP 1 week: $3.99 1 week VIP, Diamonds, StarCoins
Silver Package: $9.99 Contains: Diamonds, StarCoins
VIP 1 week: $3.99 Contains: 1 week VIP, Diamonds, StarCoins
VIP 1 month: $9.99 Contains: 1 month VIP, Diamonds, StarCoins
Elite VIP 1 week: $4.99 Contains: 1 week Elite VIP, Diamonds, StarCoins
Bronze Package: $3.99 Contains: Diamonds, StarCoins
VIP 1 week: $5.99 1 week VIP, Diamonds, StarCoins
Diamond Package: $44.99 Contains: Diamonds, StarCoins
Elite VIP 1 month: $11.99 Contains: 1 month Elite VIP, Diamonds, StarCoins