fix problems on OnTrack [iphone]

—— Run into issues on OnTrack? Get help pending when official support gets back to you!

OnTrack - For school and staff

Info:

company: ONTRACK COLOMBIA S A S

: http://ontrack.global

Chat with our AI-based OnTrack Support

🛠️ Common OnTrack Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

OnTrack freezes on startup

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

No routes displayed

Fix: 1. Check your internet connection: Ensure that your iPhone is connected to a stable Wi-Fi or cellular network. If the connection is weak, tr... ⇲

UI issue

No ETA provided

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and make sure they are turned on for OnTrack. This all... ⇲

Notifications issue

Multiple notifications for the same zone

Fix: 1. Check notification settings: Go to Settings > Notifications > OnTrack. Ensure that the notification settings are configured correctly. Yo... ⇲

Inconsistent notification delivery

Fix: 1. Check your internet connection: Ensure that your device has a stable internet connection, as poor connectivity can lead to delayed notifi... ⇲

Bugs issue

Tracking issues with vehicle occupancy

Fix: 1. Ensure the app is updated: Check for updates in the App Store and install the latest version of OnTrack, as updates may fix tracking issu... ⇲

Compatibility issue

OnTrack does not function in certain areas

Fix: 1. Check for network coverage: Ensure that you are in an area with good cellular or Wi-Fi coverage. If you are in a low coverage area, try m... ⇲

Registration issue

Failure to register student boarding

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and make sure OnTrack has permission to access your lo... ⇲