fix problems on OwnCloud [iphone]

—— Run into issues on OwnCloud? Get help pending when official support gets back to you!

ownCloud - File Sync and Share

Info:

company: ownCloud GmbH

: https://owncloud.com/docs-guides/

: owncloud.com

Chat with our AI-based ownCloud Support

🛠️ Common ownCloud Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Bugs in initial versions

Fix: Ensure that you are using the latest version of the app. Check the App Store for updates and install any available updates. Developers often... ⇲

Synchronization issues

Fix: Check your internet connection to ensure it is stable. A weak connection can cause sync issues. Try switching between Wi-Fi and mobile data... ⇲

Screen issue

No file size display on status screen

Fix: While the app may not display file sizes, you can check the file sizes directly in the file manager on your device before uploading. This ca... ⇲

No thumbnail view on status screens

Fix: Use the file manager on your device to view thumbnails of your files before uploading them to ownCloud. This can help you identify files vis... ⇲

Uploads issue

Lack of real progress indication during uploads

Fix: Try to monitor the upload status by checking the notifications on your device. Some apps provide background notifications that indicate uplo... ⇲

No priority setting for uploads

Fix: Manually manage your uploads by uploading smaller or more important files first. This can help you prioritize your uploads without a built-i... ⇲

No automatic retries for uploads

Fix: If an upload fails, try manually re-uploading the file. Keep track of failed uploads to ensure they are addressed promptly. OR Consider u... ⇲

Auto upload feature not working

Fix: Check the app settings to ensure that the auto-upload feature is enabled and configured correctly for the desired folders. OR Manually up... ⇲

Pending uploads with no cancel option

Fix: If you have pending uploads, try restarting the app to see if it clears the pending status. OR Manually delete the files from the upload... ⇲

UI issue

Status items not selectable

Fix: Try restarting the app to see if this resolves the issue. Sometimes, a simple restart can fix minor glitches. OR If the issue persists, c... ⇲

Clumsy and confusing interface

Fix: Take some time to explore the app and familiarize yourself with its layout. Refer to any available user guides or tutorials for tips on navi... ⇲

Accidental folder dragging

Fix: Be cautious when using touch gestures in the app. Try to use a stylus or your finger more deliberately to avoid accidental dragging. OR I... ⇲

Notifications issue

No periodic notifications for sync failures

Fix: Regularly check the app manually for sync status. Make it a habit to open the app and check for any sync issues. OR Enable notifications... ⇲

Account issue

Difficult account cancellation process

Fix: Review the app's settings or help section for account management options. Look for account cancellation instructions within the app. OR I... ⇲

Syncing issue

Conflict handling issues

Fix: When conflicts arise, manually resolve them by checking the versions of the files and deciding which one to keep. You can rename or move con... ⇲

Inconsistent syncing behavior

Fix: Ensure that your device has a stable internet connection and that the app is allowed to run in the background for syncing. OR Regularly c... ⇲

Failed sync items cannot be removed

Fix: Try restarting the app to see if this resolves the issue with failed sync items remaining in the list. OR If the issue persists, consider... ⇲

Security issue

Failed authentication warnings

Fix: Double-check your login credentials to ensure they are correct. Sometimes, a simple typo can cause authentication issues. OR If you have... ⇲

Self-signed certificate issues

Fix: If you are using a self-signed certificate, ensure that it is properly installed on your device. You may need to trust the certificate in yo... ⇲

Performance issue

ownCloud performance issues

Fix: Clear the app cache if the option is available in the app settings. This can help improve performance by freeing up resources. OR Close o... ⇲

Crashes issue

Crashes frequently

Fix: Ensure that your device's operating system is up to date. Sometimes, app crashes can be resolved by updating the OS. OR If the app contin... ⇲

Storage issue

Inability to save files from phone

Fix: Check the app permissions in your device settings to ensure that ownCloud has permission to access your files and storage. OR Try saving... ⇲

Downloads issue

Endless downloading of pictures

Fix: Check the app settings to see if there is an option to limit the size or number of files being downloaded at once. OR Manually select and... ⇲

Features issue

Removal of in-app text editor

Fix: Use an external text editor app to create or edit text files, then upload them to ownCloud manually. OR Look for alternative apps that of... ⇲

Compatibility issue

Inability to open files in other apps

Fix: Check the file type and ensure that you have the appropriate app installed on your device to open that file type. OR Try exporting the fi... ⇲

Local copies not accessible in iPad files app

Fix: Check the app settings to ensure that local copies are saved in a location accessible by the iPad Files app. OR Try using the ownCloud ap... ⇲

Updates issue

PDF update issues

Fix: Ensure that you are using a compatible PDF viewer app. Sometimes, issues arise from using outdated or incompatible apps. OR Try downloadi... ⇲

ownCloud locks up after updates

Fix: If the app locks up, try force-closing it and then reopening it. This can sometimes resolve temporary glitches after an update. OR If the... ⇲

Network issue

Issues accessing offline files when server is down

Fix: Ensure that you have downloaded the files you need for offline access while the server is still up. Check the app settings for offline acces... ⇲