fix problems on Claro Música [iphone]

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—— Run into issues on Claro Música? Get help pending when official support gets back to you!

Claro Música
Info:
company: Claro Música
: https://www.claromusica.com/help/MX
: www.claromusica.com
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Audio issue

Music stops playing after receiving calls

Fix: Check your app settings. Open Claro Música, go to Settings within the app, and look for any options related to background playback or call i... ⇲
 
Compatibility issue

Claro Música not compatible with CarPlay

Fix: Check if your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. If an update is available, install it... ⇲

Claro Música does not integrate with Waze

Fix: Check if both apps are updated to the latest versions. Go to the App Store and update Claro Música and Waze if updates are available, as int... ⇲

Limited song availability

Fix: Explore different genres or playlists within the app. Sometimes, expanding your search criteria can help you discover more available songs.... ⇲
 
Screen issue

Screen must stay on for music to play

Fix: Adjust your iPhone's auto-lock settings. Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while using Claro Música. T... ⇲

Claro Música shows when screen is locked

Fix: Check your app settings for background playback options. Some apps have settings that allow them to continue playing music even when the scr... ⇲
 
Bugs issue

Too many bugs

Fix: Clear the app's cache if possible. Go to Settings > Claro Música and look for an option to clear cache or reset the app. This can help resol... ⇲
 
Slow issue

Slow response time

Fix: Close other apps running in the background. Double-tap the Home button (or swipe up from the bottom of the screen on newer iPhones) and swip... ⇲

Claro Música is slow

Fix: Free up storage space on your device. Go to Settings > General > iPhone Storage and delete unnecessary files or apps. Low storage can slow d... ⇲
 
UI issue

Cluttered interface

Fix: Explore the app settings for customization options. Some apps allow you to hide or rearrange features to create a more streamlined interface... ⇲

Interface not optimized for iOS

Fix: Check for app updates. Developers often release updates to improve compatibility with the latest iOS versions. Go to the App Store and updat... ⇲
 
Login issue

Login interface is buggy

Fix: Clear the app's cache or data if possible. Go to Settings > Claro Música and look for options to reset or clear data. This can help resolve... ⇲
 
Customization issue

Profile editing issues

Fix: Ensure you are using the latest version of the app. Go to the App Store and check for updates. Sometimes, bugs in profile editing are fixed... ⇲

Lack of song lyrics

Fix: Check if the app has a lyrics feature in the settings. Some music apps allow you to enable lyrics display. Look for this option in Claro Mús... ⇲
 
Search issue

Inability to search for songs or artists

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. A weak connection can hinder search func... ⇲
 
Syncing issue

Playlist does not auto-link

Fix: Manually create playlists by adding songs to a new playlist. Go to your library, select songs, and create a new playlist to ensure your favo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.8%

Bad experience
7.6%

Neutral
4.6%

~ from our NLP analysis of 2,295 combined software ratings.

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Universal+

 Private Data Claro Música collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Claro música ilimitado: $5.49 Claro Música ilimitado - Monthly Subscription
  2. Plan Familiar Claro Música: $7.99 Suscripción a Plan Familiar Claro Música