fix problems on ArcGIS Survey123 [iphone]

—— Run into issues on ArcGIS Survey123? Get help pending when official support gets back to you!

ArcGIS Survey123

Info:

company: ESRI

: https://support.esri.com/

: esri.com

Chat with our AI-based ArcGIS Survey123 Support

🛠️ Common ArcGIS Survey123 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Checkmark not visible when keyboard is open

Fix: To resolve the issue of the checkmark not being visible when the keyboard is open, try adjusting the keyboard settings on your iPhone. Go to... ⇲

Checkmark should be a submit button

Fix: To make the checkmark function as a submit button, you can create a custom button in your survey design. Open your survey in the Survey123 w... ⇲

UI issue

ArcGIS Survey123 refreshes list on touchscreen movement

Fix: To prevent the app from refreshing the list on touchscreen movement, try locking the screen orientation. Go to Settings > Display & Brightne... ⇲

Rating option displays incorrectly

Fix: If the rating option is displaying incorrectly, try refreshing the app or restarting your device. This can sometimes resolve display issues.... ⇲

Submit checkbox occluded by keyboard

Fix: To address the submit checkbox being occluded by the keyboard, try minimizing the keyboard by tapping the 'Hide Keyboard' button or swiping... ⇲

Slow issue

Clunky navigation and large lag times

Fix: To improve navigation and reduce lag times, ensure that your app is updated to the latest version. Go to the App Store, search for ArcGIS Su... ⇲

Privacy issue

Location services active when app is closed

Fix: To manage location services when the app is closed, go to Settings > Privacy > Location Services. Find ArcGIS Survey123 in the list and chan... ⇲

Invasive data requests

Fix: To manage data requests, review the permissions granted to the app. Go to Settings > Privacy and check what data the app is accessing. You c... ⇲

Continuous polling of location services

Fix: To manage continuous polling of location services, go to Settings > Privacy > Location Services. Find ArcGIS Survey123 and set it to 'While... ⇲

Compatibility issue

Incompatibility with magic keyboard trackpad

Fix: If the app is not functioning well with the magic keyboard trackpad, try disconnecting and reconnecting the keyboard. Go to Settings > Bluet... ⇲

ArcGIS Survey123 not functional on laptop

Fix: If the app is not functional on your laptop, check if you are using the correct version of the app for your operating system. Ensure that yo... ⇲

Crashes issue

Constant crashing and bugs

Fix: To address constant crashing, first try restarting your iPhone. This can clear temporary files and refresh the system. Press and hold the po... ⇲

ArcGIS Survey123 crashes after update

Fix: If the app crashes after an update, try clearing the app's cache. Go to Settings > General > iPhone Storage, find ArcGIS Survey123, and sele... ⇲

Random crashes and lost work

Fix: To prevent random crashes, regularly save your work within the app. Look for a 'Save' option or draft feature to ensure your data is not los... ⇲

ArcGIS Survey123 fails to open on iPhone

Fix: If the app fails to open, try restarting your iPhone. This can clear temporary issues that may be preventing the app from launching. OR I... ⇲

Camera issue

Difficulties attaching photos

Fix: If you're having trouble attaching photos, ensure that the app has permission to access your photos. Go to Settings > Privacy > Photos and s... ⇲

Cannot browse and add existing photos

Fix: To add existing photos, ensure that the app has the necessary permissions to access your photo library. Go to Settings > Privacy > Photos an... ⇲

Syncing issue

No option to complete drafts on desktop

Fix: To work around the lack of draft completion on desktop, consider using the mobile app to complete drafts and then sync them to your account.... ⇲

Settings issue

Sent surveys cannot be edited

Fix: To manage sent surveys, consider creating a copy of the survey before sending it. This way, you can edit the copy as needed without affectin... ⇲

Messages issue

Cannot send reports stuck in outbox

Fix: To resolve reports stuck in the outbox, check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal.... ⇲

Unknown send errors when submitting reports

Fix: To troubleshoot unknown send errors, first check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signa... ⇲

Complicated login process

Fix: To simplify the login process, ensure that you are using the correct credentials. Consider using a password manager to store and autofill yo... ⇲

Glitches issue

Glitchy interface and freezing

Fix: To address a glitchy interface, try clearing the app's cache. Go to Settings > General > iPhone Storage, find ArcGIS Survey123, and select '... ⇲

Registration issue

Poor account creation process

Fix: To improve the account creation process, ensure that you are following all required steps and providing accurate information. Double-check f... ⇲