fix problems on Alamo Drafthouse [iphone]

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—— Run into issues on Alamo Drafthouse? Get help pending when official support gets back to you!

Alamo Drafthouse
Info:
company: Alamo Drafthouse Cinemas LLC
: https://drafthouse.com/mobile-app/contact-us/austin
: drafthouse.com
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UI issue

Inability to add gift cards easily

Fix: 1. Access gift card section: Open the app, navigate to 'Account' or 'Wallet', and look for an option to add gift cards. Follow the prompts t... ⇲

Cannot leave empty seats between bookings

Fix: 1. Select seats manually: When booking, try to select your desired seats manually instead of using the 'best available' option, which may au... ⇲

Tickets not visible until day of showing

Fix: 1. Check your account: Ensure you are logged into the correct account where the tickets were purchased. Sometimes, tickets may not appear if... ⇲

Limited information displayed at checkout

Fix: 1. Review all sections: Make sure to scroll through all sections of the checkout page, as some information may be hidden or require scrollin... ⇲

Cannot book tickets for a group easily

Fix: 1. Use the group booking feature: If available, look for a group booking option in the app that allows you to select multiple tickets at onc... ⇲

Inability to add items to existing orders

Fix: 1. Check order status: Ensure that your existing order is still active and has not been finalized. If it is still open, look for an option t... ⇲
 
Payments issue

Convenience fee for app purchases

Fix: 1. Review purchase options: Before completing a purchase, check if there are alternative payment methods or platforms that do not charge a c... ⇲

Error messages during ticket purchase

Fix: 1. Check internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲

Cannot purchase items separately

Fix: 1. Check the menu: Look for a separate section in the app for purchasing items. Some apps have a dedicated area for food and drinks that may... ⇲

Inconsistent ticket purchase experience

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Alamo Drafthouse, and tap 'Offload App'. Reinstall the app to clear any... ⇲

No support for Apple Pay

Fix: 1. Use alternative payment methods: If Apple Pay is not supported, ensure you have other payment methods set up in the app and use those for... ⇲

Gift card balance not retained

Fix: 1. Check app settings: Go to the app settings and ensure that your gift card information is saved correctly. If not, re-enter the gift card... ⇲
 
Compatibility issue

Alamo Drafthouse does not support Apple Wallet

Fix: 1. Use the app's built-in wallet: If the app has its own wallet feature, make sure to add your payment methods there instead of relying on A... ⇲
 
Search issue

Search function is broken

Fix: 1. Restart the app: Close the app completely and reopen it. This can sometimes resolve temporary glitches in the search function. 2. Clear a... ⇲
 
Slow issue

Alamo Drafthouse is laggy

Fix: 1. Restart your iPhone: A simple restart can help improve app performance by freeing up memory. 2. Close background apps: Double-click the h... ⇲
 
Notifications issue

No push notifications for upcoming shows

Fix: 1. Check app settings: Go to the app settings and ensure that notifications are enabled. Look for a section related to notifications and tog... ⇲
 
Network issue

Alamo Drafthouse requires constant internet connection

Fix: 1. Use offline features: If the app has any offline features, make sure to download any necessary content while connected to the internet fo... ⇲
 
Settings issue

No rewards or discounts for members

Fix: 1. Check membership status: Ensure that you are logged into your member account in the app and that your membership is active. 2. Review app... ⇲
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 what users are saying
Bad experience
48.1%

Good experience
39.1%

Neutral
12.8%

~ from our NLP analysis of 501 combined software ratings.

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 Private Data Alamo Drafthouse collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics