fix problems on My NGEMC Account [iphone]

​

—— Run into issues on My NGEMC Account? Get help pending when official support gets back to you!

My NGEMC Account
Info:
company: North Georgia Electric Membership Corporation
: http://www.ngemc.com/NEWSROOM/FrequentlyAskedQuestions/MobileFAQ.aspx
Chat with our AI-based My NGEMC Account Support
   Hello! How can I assist you?  

characters left:
 
Login issue

Invalid user ID and password errors

Fix: 1. Double-check your login credentials for typos. Ensure that Caps Lock is off and that you are entering the correct case. 2. If you have f... ⇲

Invalid credentials despite saved login

Fix: 1. Double-check your saved credentials for any typos. 2. If you are still facing issues, try logging out and then logging back in manually... ⇲
 
Notifications issue

Notification badge never clears

Fix: 1. Open the app and check for any unread notifications or messages. Sometimes, a hidden notification can cause the badge to persist. 2. If... ⇲

Push notifications not received on iPhone

Fix: 1. Ensure that notifications are enabled for the app. Go to Settings > Notifications > My NGEMC Account and make sure 'Allow Notifications'... ⇲

Persistent notification that can't be cleared

Fix: 1. Open the app and check for any unread notifications or messages. 2. If there are no notifications, try logging out of the app and loggin... ⇲

Outage report notification won't turn off

Fix: 1. Open the app and check for any unread outage reports. 2. If there are no reports, try logging out of the app and logging back in to refr... ⇲
 
UI issue

Usage graph has poor layout

Fix: 1. Check if there is an option within the app settings to adjust the layout or view of the usage graph. 2. If no options are available, con... ⇲

My NGEMC Account fails to navigate properly

Fix: 1. Restart the app by closing it completely and reopening it. 2. Ensure the app is updated to the latest version from the App Store. 3. If... ⇲
 
Account issue

Can't check billing history

Fix: 1. Ensure that you are logged into the app with the correct credentials. 2. If the app crashes when accessing billing history, try clearing... ⇲
 
Crashes issue

My NGEMC Account shuts down when trying to log in

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Update the app to the latest version from the App Store. 3. If the app continues... ⇲

My NGEMC Account crashes when accessing bill history

Fix: 1. Ensure the app is updated to the latest version. 2. Clear the app cache by going to Settings > General > iPhone Storage > My NGEMC Accou... ⇲

My NGEMC Account closes when accessing bill history

Fix: 1. Ensure the app is updated to the latest version. 2. Clear the app cache by going to Settings > General > iPhone Storage > My NGEMC Accou... ⇲
 
Loading issue

Loading wheel indefinitely

Fix: 1. Check your internet connection. Switch between Wi-Fi and cellular data to see if the loading issue persists. 2. Force close the app by s... ⇲
 
Network issue

Communication error on startup

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart your iPhone to clear any temporary issues. 3. If the problem continue... ⇲
 
Registration issue

No option to create an account

Fix: 1. Ensure you are using the latest version of the app. Check the App Store for updates. 2. If the option is not available, check the app's... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
64.2%

Good experience
25.4%

Neutral
10.4%

~ from our NLP analysis of 67 combined software ratings.

 Switch to these Alternatives:
MyEPB
My Whitfield
Hyper-Reach Anywhere
Georgia 811
Child Support Calculator of TN
Pigtails & Crewcuts
Crash Companion
UMC Client
CFEMC
MyStorPal

 Private Data My NGEMC Account collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers