fix problems on TechSmith Capture [iphone]

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—— Run into issues on TechSmith Capture? Get help pending when official support gets back to you!

TechSmith Capture
Info:
company: TechSmith Corporation
: https://support.techsmith.com/hc/en-us
: www.techsmith.com
Chat with our AI-based TechSmith Capture Support
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Slow issue

TechSmith Capture lags when opening other apps

Fix: Restart your iPhone to clear temporary files and free up memory. Press and hold the power button until you see the slider, then slide to pow... ⇲
 
Audio issue

microphone does not record sound

Fix: Check the microphone settings in the app. Open TechSmith Capture, go to settings, and ensure that the microphone is enabled for recording.... ⇲

recording does not save properly

Fix: Ensure that you have a stable internet connection if the app requires it for saving. Switch to Wi-Fi if you are on cellular data, or vice ve... ⇲

audio quality is inconsistent

Fix: Record in a quiet environment to minimize background noise. Avoid recording in areas with echo or loud sounds. OR Check the microphone se... ⇲

audio has unwanted background noise

Fix: Use an external microphone if possible, as they often provide better sound quality and reduce background noise. OR Record in a quieter en... ⇲

inability to record voice while capturing screen

Fix: Check the app settings to see if there is an option to enable voice recording while screen capturing. Some apps have this feature hidden in... ⇲
 
Bugs issue

stop recording button does not work

Fix: Try tapping the stop button multiple times or holding it down for a few seconds. Sometimes, the app may need a moment to process the command... ⇲

recordings disappear without explanation

Fix: Regularly back up your recordings to a cloud service or your computer to prevent loss. Check the app's settings for backup options. OR Ch... ⇲
 
Crashes issue

TechSmith Capture crashes after prolonged use

Fix: Regularly restart the app to clear memory and prevent crashes. Close the app and reopen it after a few minutes. OR Limit the duration of... ⇲
 
Notifications issue

notifications interrupt audio recording

Fix: Enable Do Not Disturb mode while recording. Swipe down from the top right corner of the screen and tap the crescent moon icon to activate it... ⇲
 
Video issue

video quality degrades over time

Fix: Ensure that you are recording in a well-lit environment to maintain video quality. Poor lighting can lead to degradation in quality. OR C... ⇲
 
Compatibility issue

TechSmith Capture does not support long recordings

Fix: Break your recordings into shorter segments. Record in parts and then combine them later using video editing software if needed. OR Check... ⇲
 
Account issue

TechSmith Capture requires account creation

Fix: If you prefer not to create an account, check if there is a guest mode or a way to use the app without signing up. Some apps offer limited f... ⇲
 
UI issue

difficult to navigate controls

Fix: Familiarize yourself with the app by reviewing any available tutorials or help sections within the app. This can help you understand the lay... ⇲
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 what users are saying
Good experience
89.3%

Bad experience
6.8%

Neutral
3.9%

~ from our NLP analysis of 9,833 combined software ratings.

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 Private Data TechSmith Capture collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics