fix problems on Cross Clip [iphone]

—— Run into issues on Cross Clip? Get help pending when official support gets back to you!

Cross Clip: Edit, Post, Grow

Info:

company: Streamlabs

: https://support.streamlabs.com/hc/en-us

Chat with our AI-based Cross Clip Support

🛠️ Common Cross Clip Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cross Clip frequently freezes on iOS

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Cross Clip ap... ⇲

No way to contact support

Fix: 1. Check the app's settings or help section for any FAQs or support links. 2. Visit the official website of Cross Clip to see if they have a... ⇲

Account issue

Inability to cancel subscription through app

Fix: 1. Go to your iPhone's Settings. 2. Tap on your name at the top, then select 'Subscriptions'. 3. Find Cross Clip in the list and tap on it.... ⇲

Cross Clip fails to recognize subscription status

Fix: 1. Log out of the app and log back in to refresh your account status. 2. Check your subscription status in your iPhone settings under Subscr... ⇲

Crashes issue

Cross Clip crashes when pasting Twitch link

Fix: 1. Ensure that you are using the latest version of the app. Update if necessary. 2. Try pasting the link in a different app (like Notes) fir... ⇲

Compatibility issue

Mobile version does not function properly

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Delete and reinstall the Cross Clip app to ensure you have the latest version... ⇲

Requires desktop for video editing

Fix: 1. Familiarize yourself with the mobile editing features available in the app. 2. Use the desktop version for more advanced editing tasks an... ⇲

Cross Clip directs users to website for editing

Fix: 1. Familiarize yourself with the website's editing features and how they differ from the app. 2. Use the website for tasks that the app cann... ⇲

Cross Clip is practically worthless for mobile use

Fix: 1. Use the app for basic tasks and rely on the desktop version for more complex editing. 2. Explore other mobile editing apps that may bette... ⇲

Bugs issue

Clips export without selected content areas

Fix: 1. Before exporting, double-check the selected content areas in the editing interface. 2. Try exporting in a different format or resolution... ⇲

Errors when importing YouTube clips

Fix: 1. Ensure that the YouTube link is valid and accessible. 2. Try copying the link again and pasting it into the app. OR 1. Use a different... ⇲

Video issue

Low quality of clips compared to desktop

Fix: 1. Check the export settings in the app to ensure you are selecting the highest quality available. 2. If possible, try exporting the clips i... ⇲

Screen issue

Cross Clip shows black screen when accessing clips

Fix: 1. Close the app and restart your iPhone. 2. Reopen the app and try accessing the clips again. OR 1. Check for any updates to the app in... ⇲

Uploads issue

Cannot upload videos over 250MB

Fix: 1. Compress your video files using a video compression app before uploading. 2. Split larger videos into smaller segments that are under the... ⇲

Customization issue

Limited editing tools available

Fix: 1. Explore all the features in the app to ensure you are utilizing everything available. 2. Consider using the desktop version for more comp... ⇲

No save template function for faster content production

Fix: 1. Create a project with your desired settings and save it as a draft for future use. 2. Use consistent naming conventions for your projects... ⇲

Lack of customization options

Fix: 1. Explore all settings in the app to see if there are hidden customization features. 2. Use the desktop version for more customization opti... ⇲

Syncing issue