—— Run into issues on FortiExplorer? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Try using a different web browser such as Google Chrome or Firefox on your Mac or iOS device. Download and install the browser from their re... ⇲
Fix: Check the USB cable for any damage or wear. If possible, try using a different USB cable or port to connect your device. Ensure that the cab... ⇲
Fix: Ensure that the password meets the complexity requirements set by FortiExplorer. Try using a password manager to generate a compliant passwo... ⇲
Fix: Familiarize yourself with the available features in the app by checking the user manual or help section within FortiExplorer. This can help... ⇲
Fix: Use the FortiGate web interface for more advanced port-level configuration options, as the app may not support all features available on the... ⇲
Fix: Use a password manager to store and switch between different account credentials easily. This way, you can log in and out of different accou... ⇲
Fix: Try restarting the FortiExplorer app. Close the app completely and then reopen it to see if the issue persists. This can sometimes resolve t... ⇲
Fix: If you need to manage virtual firewalls, consider using the FortiGate web interface, which typically has full support for vdoms and offers m... ⇲
Fix: Check the documentation for FortiCloud Tunnel to understand which pages and services are supported. This can help you avoid unsupported page... ⇲
Fix: Check if there are settings within the DHCP monitor that allow you to view additional details such as MAC addresses or hostnames. Look for a... ⇲
Fix: Check your device's orientation lock. Swipe down from the top-right corner of your iPhone to access the Control Center and ensure that the o... ⇲
Fix: Check if there are any settings or filters applied that may be hiding the interfaces. Look for options to reset filters or view all interfac... ⇲
Fix: Ensure that notifications are enabled for FortiExplorer in your iPhone's settings. Go to Settings > Notifications > FortiExplorer and toggle... ⇲
Fix: Try uninstalling and reinstalling the FortiExplorer app. This can help clear any corrupted data that may be causing the crashes. OR Check... ⇲
Fix: Ensure that your SSO settings are correctly configured in both FortiExplorer and FortiCloud. Double-check your credentials and any required... ⇲
Fix: Try refreshing the data display by navigating away from the FortiView section and then returning to it. This can sometimes resolve display i... ⇲
Fix: If you do not have a cloud subscription, check if there are alternative methods to obtain firmware updates, such as downloading them directl... ⇲
Fix: Ensure that the firmware file you are trying to upload is compatible with your device. Download the correct firmware version from the Fortin... ⇲
Fix: Review the feature list for both the paid and free versions to understand what is included. This can help you determine if upgrading is wort... ⇲