fix problems on Userbrain Recorder [iphone]

—— Run into issues on Userbrain Recorder? Get help pending when official support gets back to you!

Userbrain Recorder

Info:

company: Userbrain GmbH

: https://kb.userbrain.com/help

: tester.userbrain.com

Chat with our AI-based Userbrain Recorder Support

🛠️ Common Userbrain Recorder Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Userbrain Recorder does not allow access to mic and recorder

Fix: 1. Go to your iPhone's 'Settings'. 2. Scroll down and find 'Userbrain Recorder'. 3. Tap on it and ensure that the 'Microphone' toggle is tur... ⇲

Screen recording feature fails to work

Fix: 1. Ensure that you have granted the app permission to record your screen. Go to 'Settings' > 'Userbrain Recorder' and check if 'Screen Recor... ⇲

Crashes issue

Userbrain Recorder crashes during tests

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store, search for 'Userbrain Recorder', and update if available. 2.... ⇲

Uploads issue

Tests fail to upload

Fix: 1. Check your internet connection. Ensure you are connected to a stable Wi-Fi or cellular network. 2. If the connection is stable, try resta... ⇲

Session issue

Session timeout issues

Fix: 1. Ensure that your app is updated to the latest version. 2. Check your internet connection to ensure it is stable, as poor connectivity can... ⇲

Login issues on iPad app

Fix: 1. Ensure that you are entering the correct username and password. 2. If you have forgotten your password, use the 'Forgot Password' feature... ⇲

Storage issue

Userbrain Recorder claims insufficient storage

Fix: 1. Check your iPad's storage by going to 'Settings' > 'General' > 'iPad Storage'. 2. If storage is low, delete unnecessary apps or files to... ⇲

Availability issue

Limited availability of tests

Fix: 1. Regularly check the app for new tests as they may be added periodically. 2. Ensure that your profile is complete, as some tests may be ta... ⇲

Bugs issue

Internal errors after microphone and screen recording

Fix: 1. Restart the app to see if the error resolves itself. 2. Ensure that your device is updated to the latest iOS version. OR 1. Uninstall... ⇲

Privacy issue

User data privacy concerns

Fix: 1. Review the app's privacy policy to understand how your data is used and stored. 2. Adjust your privacy settings within the app to limit d... ⇲

Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure that all devices are running the same version of the app and iOS. 2. Restart each device to clear any temporary issues. OR 1. C... ⇲

Freezing issue

Userbrain Recorder freezes or kicks users out

Fix: 1. Restart the app and your device to clear any temporary glitches. 2. Ensure that the app is updated to the latest version. OR 1. If the... ⇲

Slow issue

Long upload times for tests

Fix: 1. Check your internet connection speed. If it is slow, try switching to a different network or using a wired connection if possible. 2. Upl... ⇲

Account issue

Blocked user accounts after billing inquiries

Fix: 1. Review your billing information in the app to ensure it is accurate and up to date. 2. If your account is blocked, try logging in after a... ⇲

Network issue