fix problems on Jazz Live [iphone]

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—— Run into issues on Jazz Live? Get help pending when official support gets back to you!

Jazz Live
Info:
company: JAZZ AT LINCOLN CENTER, INC.
: https://www.jazzlive.com/contact
: www.jazzlive.com
Chat with our AI-based Jazz Live Support
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Screen issue

Jazz Live only opens in portrait mode

Fix: Check your device settings to ensure that rotation lock is not enabled. Swipe down from the top-right corner of your iPhone to access the Co... ⇲
 
Video issue

video plays in landscape mode but not clear

Fix: Ensure that your internet connection is stable and fast enough for streaming. If the video quality is poor, try switching to a different Wi-... ⇲
 
UI issue

no option to stop stream and hold place

Fix: If the app does not have a pause or stop feature, consider using the 'background app refresh' feature on your iPhone. This allows the app to... ⇲

difficult to navigate

Fix: Take some time to explore the app thoroughly. Familiarize yourself with all the features and sections. If the app has a tutorial or guide, u... ⇲
 
Permissions issue

limited access to full catalog

Fix: Check if there are any filters or settings within the app that limit the catalog view. Sometimes, apps have options to show only certain cat... ⇲
 
Bugs issue

Jazz Live switches to previous performance without notice

Fix: Try to identify if there is a specific action that triggers this behavior, such as navigating away from the current performance. If so, avoi... ⇲
 
Support issue

no customer service contact

Fix: Look for a help or FAQ section within the app. Many apps provide answers to common questions or issues in these sections. This can be a good... ⇲
 
Compatibility issue

only half of titles visible on iPhone

Fix: Try adjusting the app's display settings if available. Some apps allow you to change how content is displayed, which may help show more titl... ⇲
 
Freezing issue

picture freezes when casting to TV

Fix: Ensure that both your iPhone and the TV are connected to the same Wi-Fi network. This is crucial for casting to work properly. If they are o... ⇲
 
Messages issue

chat feature unclear

Fix: If the chat feature is difficult to understand, try to familiarize yourself with its layout and options. Look for any help or tutorial secti... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
78.4%

Bad experience
18.9%

Neutral
2.7%

~ from our NLP analysis of 37 combined software ratings.

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 Private Data Jazz Live collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Jazz Live Monthly: $9.99 Subscribe for access to our entire library
  2. Jazz Live Yearly: $99.99 Subscribe for access to our entire library