fix problems on NTWRK [iphone]

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—— Run into issues on NTWRK ? Get help pending when official support gets back to you!

NTWRK | Live Sneaker Shopping
Info:
company: The NTWRK
: https://thentwrk.zendesk.com
: thentwrk.com
Chat with our AI-based NTWRK Support
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Support issue

Inadequate customer service response

Fix: Use the in-app chat feature for quicker responses, as it may be prioritized over email inquiries. Be clear and concise in your questions to... ⇲

Difficulty in reaching customer support

Fix: Use the in-app help section, which may provide quicker access to FAQs and support options without needing to wait for a response. OR Try... ⇲

Unresponsive help button

Fix: Try restarting the app or your device to see if the help button becomes responsive after a refresh. OR If the help button remains unrespo... ⇲
 
Bugs issue

Missing or incorrect items in orders

Fix: Immediately check your order confirmation email to verify the items you ordered. If there’s a discrepancy, take a screenshot of the email an... ⇲

Tracking bugs

Fix: Refresh the tracking page in the app or log out and back in to see if the tracking information updates. Sometimes, a simple refresh can reso... ⇲

NTWRK glitches and bugs

Fix: Clear the app's cache by deleting and reinstalling the app. This can resolve many glitches caused by outdated data. OR Restart your iPhon... ⇲
 
Payments issue

Payment processing issues

Fix: Ensure your payment method is valid and has sufficient funds. Check your bank or card statement for any holds or issues. OR Try removing... ⇲

No refunds for canceled orders

Fix: Review the cancellation policy in the app to understand your options. If you cancel an order, ensure you follow the correct procedure outlin... ⇲

High fees and taxes inconsistently applied

Fix: Review your order summary before finalizing your purchase to see a breakdown of fees and taxes. This can help you understand what you are be... ⇲

Low store credit limit

Fix: Consider using your store credit for smaller purchases to maximize its use. This can help you make the most of the available credit. OR K... ⇲
 
Compatibility issue

Limited product availability

Fix: Set up notifications for specific products or categories in the app to be alerted when new stock arrives. This can help you act quickly when... ⇲

Limited selection of products

Fix: Regularly check the app for new arrivals, as inventory can change frequently. Setting notifications for specific categories can also help.... ⇲
 
Ads issue

False advertising of products

Fix: Take screenshots of the advertised products and their descriptions. If you receive something different, document it for your records. OR... ⇲
 
Tracking issue

Poor order tracking

Fix: Ensure you have enabled notifications for order updates in the app settings. This can help you receive timely updates about your order statu... ⇲
 
UI issue

Confusing order confirmation process

Fix: Take your time to read through the order confirmation screen carefully before submitting your order to ensure all details are correct. OR... ⇲
 
Customization issue

Inability to bookmark items

Fix: Use the 'Favorites' feature if available in the app to save items you are interested in. This can serve as a workaround for bookmarking. O... ⇲

No pre-bid options for items

Fix: Keep an eye on the app for any updates or new features that may introduce pre-bid options in the future. OR Engage with the community to... ⇲
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 what users are saying
Good experience
93.2%

Bad experience
5.5%

Neutral
1.3%

~ from our NLP analysis of 19,082 combined software ratings.

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 Private Data NTWRK collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics