fix problems on My Epic [iphone]

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—— Run into issues on My Epic? Get help pending when official support gets back to you!

My Epic: Skiing & Snowboarding
Info:
company: The Vail Corporation
: https://www.epicpass.com/app
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Bugs issue

Lift line estimates are often incorrect

Fix: 1. Check for any updates to the app that may improve the accuracy of lift line estimates. 2. Use the app during less busy times to see if es... ⇲

My Epic fails to track runs consistently

Fix: 1. Ensure that the app has permission to access your location at all times by checking Settings > Privacy > Location Services. 2. Make sure... ⇲

Inaccurate weather and grooming reports

Fix: 1. Cross-check the app's weather and grooming reports with reliable weather websites or local news sources. 2. Manually track conditions and... ⇲

Bluetooth scanning issues

Fix: 1. Ensure Bluetooth is enabled on your device by going to Settings > Bluetooth. 2. Restart your device to refresh Bluetooth connections. 3.... ⇲

My Epic does not automatically log lift rides

Fix: 1. Check the app settings to see if there is an option to enable automatic logging of lift rides. 2. Manually log your rides after each run... ⇲

Missing trails and lift information

Fix: 1. Check for updates to the app that may include new trails and lift information. 2. Report missing trails through any feedback options avai... ⇲
 
Updates issue

Missing features from previous versions

Fix: 1. Check the app's update notes in the App Store to see if the features have been moved or renamed. 2. Explore the app thoroughly to find if... ⇲

Inconsistent updates on trail and lift status

Fix: 1. Check the app's settings to ensure that notifications for trail and lift status updates are enabled. 2. Manually refresh the app by pulli... ⇲
 
UI issue

Difficult navigation and user interface

Fix: 1. Familiarize yourself with the app by exploring all menus and options. 2. Look for a tutorial or help section within the app that may guid... ⇲

Visual map features are lacking

Fix: 1. Explore the app's settings to see if there are options to enhance map visuals or switch to different map views. 2. Check for updates that... ⇲
 
Network issue

Requires internet connection to function

Fix: 1. Download maps and relevant data while connected to Wi-Fi before heading to the slopes. 2. Check if the app has an offline mode or allows... ⇲
 
Battery issue

Battery drain is significant

Fix: 1. Reduce screen brightness and close other apps running in the background to conserve battery life. 2. Enable Low Power Mode by going to Se... ⇲
 
Privacy issue

Privacy concerns with location tracking

Fix: 1. Adjust location settings by going to Settings > Privacy > Location Services and set the app to 'While Using the App' to limit tracking. 2... ⇲
 
Crashes issue

My Epic crashes when loading maps

Fix: 1. Ensure that your device has enough storage space by going to Settings > General > iPhone Storage. 2. Clear the app's cache by offloading... ⇲
 
Features issue

Limited functionality without favoriting a resort

Fix: 1. Explore the app's features to see if there are any default settings or options that allow you to access general information without favor... ⇲
 
Syncing issue

Old data not transferred to new app

Fix: 1. Check if there is an option within the new app to import or sync data from the old version. 2. Manually record important data from the ol... ⇲
 
Support issue

Poor customer service response

Fix: 1. Look for user forums or community groups where other users may share solutions or experiences. 2. Document your issues and responses to t... ⇲
 
Installation issue

Frequent need to reinstall the app

Fix: 1. Ensure your device's software is up to date by going to Settings > General > Software Update. 2. Clear the app's cache and data as previo... ⇲
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 what users are saying
Good experience
89.1%

Bad experience
7.8%

Neutral
3.1%

~ from our NLP analysis of 62,730 combined software ratings.

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 Private Data My Epic collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics