fix problems on Ostrovok.ru [iphone]

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—— Run into issues on Ostrovok.ru ? Get help pending when official support gets back to you!

Ostrovok.ru — Hotel Deals
Info:
company: Traveltech LLC
: https://ostrovok.ru/feedback
: ostrovok.ru
Chat with our AI-based Ostrovok.ru Support
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Freezing issue

Frequent app freezes

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage. Delete unnecessary apps, photos, or files to ensure the app has enough... ⇲
 
Ads issue

No option to disable ads

Fix: 1. Use an ad-blocking app: Consider downloading a reputable ad-blocking app from the App Store that can help reduce the number of ads you se... ⇲
 
Bugs issue

Inaccurate booking confirmations

Fix: 1. Double-check booking details: After making a booking, verify the confirmation email or notification for accuracy. If discrepancies exist,... ⇲

Ostrovok.ru shows incorrect number of bookings

Fix: 1. Refresh the app: Close and reopen the app to refresh the data. This can sometimes correct display errors. OR 2. Log out and log back i... ⇲

Unreliable pricing information

Fix: 1. Compare prices: Use multiple travel booking sites to compare prices for the same hotel to ensure you are getting the best deal. OR 2.... ⇲
 
Support issue

Poor customer support response

Fix: 1. Use in-app support: Check if the app has a support or help section where you can submit queries directly, which may yield faster response... ⇲
 
Slow issue

Slow performance and lag

Fix: 1. Close background apps: Double-click the Home button (or swipe up from the bottom) and swipe up on apps you are not using to free up resou... ⇲
 
Customization issue

Lack of written reviews and guest photos

Fix: 1. Check alternative platforms: Use other travel websites or apps that provide more comprehensive reviews and photos for hotels you're inter... ⇲
 
Compatibility issue

Limited hotel partnerships in Moscow

Fix: 1. Use filters: When searching for hotels, use filters to expand your search radius or adjust your criteria to find more options. OR 2. E... ⇲
 
UI issue

Misleading room selection options

Fix: 1. Verify details: Always cross-check room details on the hotel’s official website or call the hotel directly to confirm the specifics befor... ⇲

Inability to view bookings for days

Fix: 1. Check app settings: Ensure that you are logged into the correct account and that your bookings are not filtered out in the app settings.... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.3%

Neutral
1.6%

~ from our NLP analysis of 1,960 combined software ratings.

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MILEONAIR

 Private Data Ostrovok.ru collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Diagnostics