fix problems on BlackBerry AtHoc [iphone]

—— Run into issues on BlackBerry AtHoc? Get help pending when official support gets back to you!

BlackBerry AtHoc

Info:

company: AtHoc, Inc.

: https://www.athoc.com/customers/customer-support.html

: www.athoc.com

Chat with our AI-based BlackBerry AtHoc Support

🛠️ Common BlackBerry AtHoc Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Notifications don’t clear after being read

Fix: Try force closing the app and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home button on older iPh... ⇲

Count is incorrect

Fix: Clear the app cache by uninstalling and reinstalling the app. This can help reset any incorrect counts. To uninstall, press and hold the app... ⇲

Authentication errors

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Errors during verification

Fix: Double-check the information you are entering during verification. Ensure that all details are correct and match what is on file. OR If e... ⇲

Crashes issue

BlackBerry AtHoc crashes with iOS update

Fix: Update the BlackBerry AtHoc app to the latest version available in the App Store. Developers often release updates to fix compatibility issu... ⇲

Updates issue

Cannot open app after update

Fix: Force close the app and try reopening it. If that doesn't work, restart your iPhone by holding down the power button until you see the 'slid... ⇲

BlackBerry AtHoc feels outdated

Fix: Check for updates in the App Store. Developers may have released a new version that improves the user interface and experience. OR Provid... ⇲

Notifications issue

No option to delete irrelevant notifications

Fix: Check if there is a 'Manage Notifications' or 'Settings' option within the app where you can customize your notification preferences. This m... ⇲

Notifications not delivered consistently

Fix: Check your notification settings in the app and on your iPhone. Ensure that notifications are enabled for BlackBerry AtHoc in Settings > Not... ⇲

Redundant follow-up notifications

Fix: Look for a setting in the app that allows you to manage notification preferences. You may be able to adjust how often you receive follow-up... ⇲

BlackBerry AtHoc does not notify of alerts after uninstallation

Fix: Reinstall the app and ensure that you allow notifications when prompted during the setup process. This is crucial for receiving alerts. OR... ⇲

Inconsistent notification delivery

Fix: Ensure that your device has a stable internet connection. Switch between Wi-Fi and cellular data to see if that improves delivery. OR Log... ⇲

BlackBerry AtHoc badge count incorrect

Fix: Try force closing the app and reopening it to refresh the badge count. This can sometimes resolve display issues. OR Check for updates in... ⇲

Audio issue

Loud siren sound when opening alerts

Fix: Adjust the notification settings within the app. Look for a 'Settings' or 'Notifications' section where you can change alert sounds or disab... ⇲

Registration issue

Complicated registration process

Fix: Follow a step-by-step guide for registration if available. Look for any official documentation or FAQs that can provide clarity on the regis... ⇲

Compatibility issue

No ability to connect to multiple organizations

Fix: Check the app settings to see if there is an option to add or switch organizations. This may be located in the account or profile settings.... ⇲

Bugs issue

Unknown error when accessing certain features

Fix: Try restarting the app or your iPhone to clear any temporary glitches that may be causing the error. OR Check for app updates in the App... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

59.7%

Good experience

35.8%

Neutral

4.5%

~ from our NLP analysis of 67 combined software ratings.

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Private Data BlackBerry AtHoc collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics