fix problems on SRP FCU [iphone]

​

—— Run into issues on SRP FCU ? Get help pending when official support gets back to you!

SRP FCU Mobile
Info:
company: SRP Federal Credit Union
: https://www.srpfcu.org/ContactUs
Chat with our AI-based SRP FCU Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Difficult to navigate

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's layout and features. Take notes on where key functions are located... ⇲

Poor design despite good aesthetics

Fix: 1. Provide feedback: While not contacting developers, you can document your thoughts on the design and usability for your own reference, whi... ⇲
 
Slow issue

Slow performance

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer models) to see all open apps. Swipe up on apps... ⇲
 
Account issue

Account lockout messages unclear

Fix: 1. Review your login credentials: Ensure you are entering the correct username and password. If you have forgotten your password, use the 'F... ⇲

Limited access to account features

Fix: 1. Explore all app sections: Make sure to check all tabs and menus within the app to see if the features you need are available but not imme... ⇲
 
Updates issue

Missing features from old app

Fix: 1. Explore the new app thoroughly: Some features may have been relocated or renamed. Check all sections of the app to see if the features yo... ⇲

Outdated app version available

Fix: 1. Check for updates regularly: Open the App Store and check for updates for SRP FCU Mobile. Enable automatic updates in Settings > App Stor... ⇲
 
Notifications issue

No alerts for card usage

Fix: 1. Check notification settings: Go to Settings > Notifications > SRP FCU Mobile and ensure that notifications are enabled. This will allow t... ⇲
 
Login issue

Automatic logout issues

Fix: 1. Adjust auto-lock settings: Go to Settings > Display & Brightness > Auto-Lock and set it to a longer duration to prevent the app from logg... ⇲
 
Compatibility issue

Inability to use Apple Watch

Fix: 1. Check compatibility: Ensure that your Apple Watch is updated to the latest watchOS version. Go to the Watch app on your iPhone, then Gene... ⇲

No Zelle support

Fix: 1. Use alternative payment methods: If Zelle is not supported, consider using other payment services like Venmo or PayPal for transactions u... ⇲
 
Glitches issue

Glitches requiring reboot

Fix: 1. Restart the app: If you encounter a glitch, try closing the app completely and reopening it. This can often resolve temporary issues. 2.... ⇲
 
Syncing issue

Transfer information lost

Fix: 1. Double-check transfer status: After initiating a transfer, check the app's transaction history to see if the transfer was completed or is... ⇲
 
Support issue

Customer service issues

Fix: 1. Use in-app support: Check if the app has a support or help section that can provide answers to common questions or issues. 2. Utilize onl... ⇲
 
Security issue

No Face ID or password requirement

Fix: 1. Enable Face ID: Go to Settings > Face ID & Passcode and ensure Face ID is set up for the app. If the app supports it, you can enable this... ⇲
 
Network issue

SRP FCU down during normal hours

Fix: 1. Check for outages: Visit the bank's website or social media pages to see if there are any announcements regarding app downtime or mainten... ⇲
 
Bugs issue

Inaccurate balance updates

Fix: 1. Refresh the app: Pull down on the screen to refresh the account balance. This can help update the information displayed. 2. Check transac... ⇲

High overdraft fees due to app errors

Fix: 1. Monitor your account regularly: Check your account balance frequently to avoid overdrafts, especially if the app is known to have issues... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.8%

Neutral
1.2%

Bad experience
1.1%

~ from our NLP analysis of 11,011 combined software ratings.

 Switch to these Alternatives:
Q Mobile Banking
SouthState Mobile
Associated Credit Union
Security Federal Bank App
Singing River FCU Mobile
Georgia's Own Credit Union
Peach State FCU Mobile
MySCU Mobile
First Citizens Mobile Banking
AllSouth Mobile Banking

 Private Data SRP FCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data