fix problems on Identity [iphone]

—— Run into issues on Identity? Get help pending when official support gets back to you!

identity

Info:

company: identity Trust Management AG

: https://www.identity.tm/

: www.identity.tm

Chat with our AI-based identity Support

🛠️ Common identity Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

identity fails to use autofocus on iPhone camera

Fix: Ensure that the camera lens is clean. Use a microfiber cloth to gently wipe the lens to remove any smudges or dirt that may be affecting the... ⇲

Fixed focus at a far distance

Fix: Try adjusting the distance between the camera and the object you are trying to capture. If the app is designed for close-up scanning, ensure... ⇲

Uploads issue

Inability to scan ID documents

Fix: Ensure that the ID document is well-lit and free of glare. Use natural light or a well-lit area to improve scanning quality. Avoid direct li... ⇲

Repeated requests for uploaded documents

Fix: Double-check that the documents you uploaded are in the correct format and meet the app's requirements. If necessary, re-upload the document... ⇲

Support issue

Language barrier with customer support

Fix: Use a translation app or service to communicate your issues more effectively. Apps like Google Translate can help you translate your message... ⇲

Lack of responsiveness from support

Fix: Try reaching out through multiple channels. If you initially contacted support via email, consider using any available chat feature or socia... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

86.6%

Bad experience

10.4%

Neutral

3.0%

~ from our NLP analysis of 67 combined software ratings.

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Private Data identity collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics