fix problems on Dollywood Parks & Resorts [iphone]

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—— Run into issues on Dollywood Parks & Resorts? Get help pending when official support gets back to you!

Dollywood Parks & Resorts
Info:
company: Herschend Family Entertainment Corporation
: https://www.dollywood.com
: www.dollywood.com
Chat with our AI-based Dollywood Parks & Resorts Support
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Bugs issue

Rides marked as closed when open

Fix: 1. Refresh the Rides List: Similar to wait times, try refreshing the rides list by pulling down on the screen. 2. Report the Issue: Use the... ⇲

Map directions often misleading

Fix: 1. Use GPS: Ensure that your location services are enabled for the Dollywood app. Go to Settings > Privacy > Location Services and make sure... ⇲

Inconsistent food availability information

Fix: 1. Check for Updates: Ensure the app is updated, as updates may improve food availability information. 2. Verify with Staff: If you find di... ⇲
 
Syncing issue

User profile information not saved

Fix: 1. Check App Permissions: Go to your iPhone settings, find the Dollywood app, and ensure it has permission to access necessary data. 2. Log... ⇲
 
Notifications issue

Notifications not honored by staff

Fix: 1. Enable Notifications: Go to your iPhone settings, find the Dollywood app, and ensure notifications are enabled. 2. Check Notification Se... ⇲
 
UI issue

Cannot view multiple attractions simultaneously

Fix: 1. Use the Favorites Feature: Mark your favorite attractions to quickly access them from your profile. 2. Take Screenshots: As a workaround... ⇲

Difficult to navigate for first-time users

Fix: 1. Explore the App: Spend some time exploring the app's features and layout to familiarize yourself with it. 2. Use the Help Section: Look... ⇲

No easy access to ride wait times

Fix: 1. Check the Home Screen: Ensure that the home screen of the app displays ride wait times prominently. If not, navigate to the rides section... ⇲
 
Storage issue

Limited functionality for storing tickets

Fix: 1. Use Wallet App: If the Dollywood app allows, add your tickets to the Apple Wallet for easier access. 2. Keep a Backup: Take a screenshot... ⇲
 
Crashes issue

Dollywood Parks & Resorts crashes or logs users out

Fix: 1. Restart Your Device: Sometimes, a simple restart of your iPhone can resolve app crashes. 2. Update the App: Check for updates in the App... ⇲
 
Updates issue

Lack of real-time updates

Fix: 1. Refresh the App: Regularly refresh the app to check for the latest updates. 2. Enable Background App Refresh: Go to Settings > General >... ⇲
 
Support issue

Poor customer service response regarding app issues

Fix: 1. Use In-App Feedback: Utilize the feedback feature within the app to report issues, as this may be monitored more closely. 2. Document Is... ⇲
 
Accessibility issue

Limited accessibility features for seniors and disabled

Fix: 1. Explore Accessibility Settings: Check the app for any accessibility settings that may help improve usability. 2. Use VoiceOver: Enable V... ⇲
 
Customization issue

No option to link season passes digitally

Fix: 1. Check for Updates: Ensure the app is updated, as newer versions may introduce this feature. 2. Use Physical Pass: Keep your physical sea... ⇲
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 what users are saying
Good experience
96.9%

Bad experience
2.6%

Neutral
0.5%

~ from our NLP analysis of 6,802 combined software ratings.

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 Private Data Dollywood Parks & Resorts collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics