fix problems on OnDeck [iphone]

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—— Run into issues on OnDeck? Get help pending when official support gets back to you!

OnDeck
Info:
company: SportsEngine, Inc.
: https://www.teamunify.com/swim-team-management-software/
: www.teamunify.com
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Payments issue

Confusing billing features for teams not using TeamUnify

Fix: Review the billing section in the app and look for any tutorial or help section that explains the billing features. Familiarizing yourself w... ⇲
 
Messages issue

Inability to attach documents in messages

Fix: Check if there are any updates available for the OnDeck app that might address this issue. If so, update the app. OR As a workaround, con... ⇲
 
Notifications issue

Team Feed notifications redirecting to Profile page

Fix: Check the app settings to see if there are any options related to notifications or feed settings that can be adjusted to prevent this redire... ⇲
 
Bugs issue

Time Standards section showing incorrect times

Fix: Verify that your profile settings are correctly configured, including your age and event preferences, as these can affect the Time Standards... ⇲

Stopwatch feature not saving times

Fix: Ensure that you are using the latest version of the app, as updates may fix bugs related to the stopwatch feature. OR As a temporary work... ⇲
 
UI issue

Difficult navigation and lack of intuitiveness

Fix: Take some time to explore the app thoroughly. Familiarize yourself with the layout and features, which can help improve your navigation expe... ⇲

Endless pop-ups and confirmation prompts

Fix: Check the app settings for any options to disable unnecessary notifications or prompts. This can help reduce the frequency of pop-ups. OR... ⇲
 
Syncing issue

Calendar sync issues with external apps

Fix: Ensure that you have granted the OnDeck app permission to access your calendar in your iPhone settings. Go to Settings > Privacy > Calendars... ⇲
 
Customization issue

No easy way to sort meets by swimmer eligibility

Fix: Check if there are any filters or sorting options available in the meets section of the app. Sometimes these features are hidden in menus.... ⇲

No option to personalize features for teams

Fix: Check the app settings to see if there are any customization options available for team features. Sometimes these are located in less obviou... ⇲

No built-in calendar for daily team events

Fix: Use an external calendar app that can sync with your team events and set reminders for important dates. OR Consider creating a shared doc... ⇲
 
Support issue

Lack of tech support options

Fix: Explore the app for any help or support sections that may provide FAQs or troubleshooting tips. OR Join user forums or community groups r... ⇲
 
Crashes issue

OnDeck crashes after iOS updates

Fix: After an iOS update, try restarting your iPhone to clear any temporary glitches that may be causing the app to crash. OR If the app conti... ⇲
 
Updates issue

Inconsistent updates for Time Standards

Fix: Regularly check for updates in the App Store and ensure you have the latest version of the app, as updates may include fixes for Time Standa... ⇲
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 what users are saying
Good experience
94.7%

Bad experience
3.5%

Neutral
1.9%

~ from our NLP analysis of 3,092 combined software ratings.

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 Private Data OnDeck collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics