fix problems on New Chessnut [iphone]

—— Run into issues on New Chessnut? Get help pending when official support gets back to you!

New Chessnut - Elevate Play

Info:

company: Xenx Technology Limited

: https://chessnutech.com/

: chessnutech.com

Chat with our AI-based New Chessnut Support

🛠️ Common New Chessnut Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Opponent’s last move squares not highlighted

Fix: Check the app settings to see if there is an option to enable highlighting of the opponent's last move. Navigate to Settings > Game Preferen... ⇲

Poorly implemented board color adjustment

Fix: Go to the app settings and look for the board color adjustment options. Experiment with different color schemes to see if any of them improv... ⇲

Downloads issue

Cannot extract PGN from bot games

Fix: Check if there is an option to save or export games in the app. Look for a 'Save Game' or 'Export' feature in the game menu after playing ag... ⇲

Gameplay issue

Time controls do not display or work correctly with bot

Fix: Ensure that you have selected the correct time control settings before starting a game with the bot. Go to Settings > Game Settings and adju... ⇲

Crashes issue

New Chessnut crashes during live games

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for New Chessnut, and check for updates. Install any availa... ⇲

Screen issue

New Chessnut does not work when iPhone screen is locked

Fix: Check the app settings to see if there is an option to allow background activity. Go to Settings > New Chessnut and ensure that Background A... ⇲

Screen goes black on iPad during first move

Fix: Check if the app is updated to the latest version. Go to the App Store and ensure you have the most recent version installed, as updates may... ⇲

Registration issue

Difficult sign-up and login process

Fix: Ensure that you are entering the correct information during sign-up. Double-check your email and password for typos. If you are having troub... ⇲

Security issue

Broken captcha implementation

Fix: If the captcha is not functioning, try refreshing the page or restarting the app. This can sometimes resolve temporary glitches with the cap... ⇲

Compatibility issue

Lacks features available in Android version

Fix: Check for any available updates for the iPhone version of the app. Developers often release updates that may include features that were prev... ⇲

Cannot sign in or recover password

Fix: Ensure that you are using the correct email address associated with your account. If you have forgotten your password, use the 'Forgot Passw... ⇲