fix problems on Sunward [iphone]

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—— Run into issues on Sunward ? Get help pending when official support gets back to you!

Sunward Mobile
Info:
company: Sandia Laboratory Federal Credit Union
: https://www.slfcu.org
: www.slfcu.org
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Bugs issue

Automatic timeout when switching apps

Fix: 1. Check the app settings for any timeout options and adjust them if available. 2. Ensure that your device has enough RAM available by closi... ⇲

Mobile deposit errors

Fix: 1. Ensure that you are following the app's guidelines for mobile deposits, such as proper lighting and positioning of the check. 2. Check th... ⇲
 
UI issue

Confusing UI changes on Transfers page

Fix: 1. Familiarize yourself with the new layout by exploring each section of the Transfers page. 2. Look for any help or tutorial sections withi... ⇲

Lack of differentiation between deposits and withdrawals

Fix: 1. Check if there are any settings in the app that allow you to customize how transactions are displayed. 2. Use filters or search functions... ⇲
 
Updates issue

Sunward fails to open after updates

Fix: 1. Restart your iPhone to clear any temporary issues that may prevent the app from opening. 2. Check for any additional updates for the app... ⇲

Maintenance timing issues

Fix: 1. Check the app's official website or social media for scheduled maintenance announcements. 2. Try using the app during non-peak hours to a... ⇲
 
Ads issue

Annoying banner on home screen

Fix: 1. Check if there is an option to dismiss or hide the banner in the app settings. 2. If the banner is promotional, it may disappear after a... ⇲
 
Login issue

Cloudflare login issues

Fix: 1. Clear your browser cache if you are accessing the app through a web interface. 2. Ensure that your internet connection is stable and try... ⇲
 
Payments issue

Duplicate pending purchases

Fix: 1. Refresh the app by pulling down on the screen to update the transaction list. 2. Check your transaction history to confirm if the duplica... ⇲
 
Slow issue

Slow performance during login

Fix: 1. Ensure your device has sufficient storage space by going to Settings > General > iPhone Storage and removing unnecessary apps or files. 2... ⇲
 
Support issue

Tech support is unhelpful

Fix: 1. Look for user forums or community support groups where you can find solutions from other users. 2. Search for FAQs or help articles withi... ⇲
 
Account issue

Account balances shown before login

Fix: 1. Check the app settings for any privacy options that may allow you to hide account balances before login. 2. If no options are available,... ⇲
 
Screen issue

Portrait mode only for screen orientation

Fix: 1. Check your device settings to ensure that rotation lock is not enabled. Swipe down from the top-right corner to access the Control Center... ⇲
 
Security issue

Frequent password entry required

Fix: 1. Check if there is an option in the app settings to remember your password or enable biometric login (if supported). 2. Ensure that your d... ⇲
 
Camera issue

Camera connection issues for mobile deposits

Fix: 1. Ensure that the app has permission to access your camera. Go to Settings > Privacy > Camera and check the app's permissions. 2. Restart t... ⇲
 
Crashes issue

Error messages when opening the app

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Check for updates for both the app and your iOS version. OR 1. If the error pers... ⇲
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 what users are saying
Good experience
98.0%

Neutral
1.5%

Bad experience
0.5%

~ from our NLP analysis of 13,946 combined software ratings.

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 Private Data Sunward collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics