fix problems on 香港01 [iphone]

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—— Run into issues on 香港01? Get help pending when official support gets back to you!

香港01 - 新聞資訊及生活服務
Info:
company: HK01 Company Limited
: https://www.hk01.com/contact
: www.hk01.com
Chat with our AI-based 香港01 Support
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Slow issue

香港01 does not run smoothly

Fix: Ensure that your app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll down to see if there are up... ⇲

page does not scroll smoothly

Fix: Check if there are any background apps running that may be consuming resources. Double-tap the home button (or swipe up from the bottom on n... ⇲
 
Freezing issue

frequent freezes

Fix: Force close the app by swiping up from the bottom of the screen (or double-tapping the home button) and swiping the app off the screen. Then... ⇲
 
Ads issue

pop-up ads cannot be closed

Fix: Try tapping outside the ad or looking for a small 'X' or 'Close' button, which is often located in the corner of the ad. If this does not wo... ⇲

layout of ads interferes with reading

Fix: If the app allows, adjust the layout settings in the app to see if there are options to minimize or change the ad layout. Look for a 'Settin... ⇲

ads interfere with content access

Fix: Look for any settings within the app that allow you to manage ad preferences or reduce the frequency of ads. Some apps have options to limit... ⇲

inability to skip ads

Fix: If the app has a premium version, consider upgrading to it, as this often allows users to skip ads or provides an ad-free experience. OR... ⇲
 
Battery issue

overheats device

Fix: Limit the use of the app to shorter sessions to prevent overheating. Close other apps running in the background to reduce the load on your d... ⇲
 
Bugs issue

bugs render app unusable

Fix: Check for updates to the app in the App Store. Developers often release updates to fix bugs and improve performance. If an update is availab... ⇲
 
Content issue

poor news quality

Fix: Explore other news sources or apps that may provide higher quality content. You can search for news apps in the App Store that have better r... ⇲
 
Compatibility issue

lack of optimization for devices

Fix: Ensure your iPhone is running the latest version of iOS, as updates can improve app compatibility and performance. Go to 'Settings' > 'Gener... ⇲
 
Crashes issue

香港01 crashes after update

Fix: Try restarting your iPhone after an update, as this can help clear any temporary issues that may be causing the app to crash. OR If the a... ⇲
 
Privacy issue

censorship of comments

Fix: If you find that your comments are being censored, consider using alternative platforms for discussion or feedback where you can express you... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.5%

Neutral
5.6%

Bad experience
2.9%

~ from our NLP analysis of 4,436 combined software ratings.

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纽约时报

 Private Data 香港01 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics