fix problems on Backline [iphone]

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—— Run into issues on Backline? Get help pending when official support gets back to you!

Backline
Info:
company: DrFirst, Inc
: http://www.drfirst.com/products/backline/secure-texting-healthcare/
: www.drfirst.com
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Crashes issue

Backline crashes often

Fix: Clear the app's cache by deleting and reinstalling the app. This can help remove any corrupted data that may be causing crashes. To do this,... ⇲
 
Messages issue

Difficult to scroll to earlier messages

Fix: Try using the search function within the app to find specific messages instead of scrolling. Look for a search bar or magnifying glass icon... ⇲
 
Notifications issue

Unread messages indicator persists despite reading

Fix: Force-close the app and reopen it to refresh the message status. This can sometimes reset the unread indicator. Swipe up from the bottom of... ⇲

Phantom notifications

Fix: Check the app's notification settings to ensure there are no lingering alerts. Go to Settings > Notifications > Backline and adjust the sett... ⇲
 
Login issue

Frequent logouts without warning

Fix: Check your internet connection. Unstable connections can cause the app to log you out. Ensure you have a strong Wi-Fi or cellular signal.... ⇲
 
Updates issue

Loss of patient threads and information after updates

Fix: Before updating the app, ensure you back up any important data. You can take screenshots or copy important information to a note app. OR... ⇲
 
Compatibility issue

No sideways use on iPad

Fix: Check if the app has a setting for orientation. Some apps allow you to enable landscape mode in their settings. Look for an option in the ap... ⇲

No Apple Watch support

Fix: If you need notifications on your Apple Watch, ensure that your iPhone is set to mirror notifications from the Backline app. Go to the Watch... ⇲
 
UI issue

Outdated interface

Fix: Check for app updates in the App Store. Developers often update the interface with new versions. Go to the App Store, tap on your profile ic... ⇲

Scrolling issues on iOS 15.4

Fix: Try restarting your iPhone. This can help clear temporary glitches that may be affecting scrolling. Press and hold the power button until yo... ⇲
 
Account issue

No support for multiple accounts

Fix: If you need to switch accounts, log out of the current account and log in with the other account. This is a manual process but allows you to... ⇲
 
Screen issue

Blank screen when clicking links

Fix: Ensure that your device has a stable internet connection. A weak connection can cause links to fail to load. Try switching between Wi-Fi and... ⇲
 
Customization issue

No dark theme available

Fix: Check if your iPhone has a system-wide dark mode enabled. Go to Settings > Display & Brightness and select 'Dark'. Some apps may automatical... ⇲
 
Bugs issue

Buggy and unreliable performance

Fix: Uninstall and reinstall the app to clear any corrupted data that may be causing performance issues. To uninstall, press and hold the app ico... ⇲
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 what users are saying
Good experience
55.4%

Bad experience
36.9%

Neutral
7.7%

~ from our NLP analysis of 65 combined software ratings.

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 Private Data Backline collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data