fix problems on Planet Sub [iphone]

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—— Run into issues on Planet Sub? Get help pending when official support gets back to you!

Planet Sub
Info:
company: Planet Sub, Inc.
: http://planetsub.com/contact/
: www.instagram.com
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Customization issue

Limited tip percentage options

Fix: 1. Use the 'Other' option: If available, select 'Other' and manually enter your desired tip amount. 2. Provide feedback: While not contactin... ⇲

Inability to manually add tip amount

Fix: 1. Check for an 'Other' option: Look for an option that allows you to enter a custom tip amount. 2. Use cash for tips: If you are picking up... ⇲

Inability to edit previous orders

Fix: 1. Check order history: Go to your order history and see if there is an option to reorder or modify previous orders. 2. Use the 'Favorites'... ⇲

Not all toppings available in app

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as topping options may be added in updates. 2. Verify availability: S... ⇲

Limited character count for special instructions

Fix: 1. Be concise: Try to summarize your instructions to fit within the character limit. 2. Use abbreviations: Use common abbreviations to conve... ⇲
 
Bugs issue

Monday discount not accessible

Fix: 1. Check app updates: Ensure you have the latest version of the app, as discounts may be updated in newer versions. 2. Verify discount eligi... ⇲

Planet Sub tracks spending inaccurately

Fix: 1. Keep a manual record: Track your spending manually to compare with the app's records. 2. Check for updates: Ensure the app is updated, as... ⇲
 
Loading issue

Planet Sub does not progress past 'getting started' page

Fix: 1. Restart the app: Close the app completely and reopen it. 2. Check for updates: Ensure the app is updated to the latest version available... ⇲
 
Search issue

Combo options not easily found

Fix: 1. Explore the menu: Navigate through the menu sections carefully to find combo options. 2. Use the search function: If available, use the s... ⇲
 
Payments issue

Rewards only available through app payment

Fix: 1. Use the app for payments: To earn rewards, ensure you are using the app for all transactions. 2. Check for promotions: Look for any promo... ⇲

Delayed payment processing

Fix: 1. Check internet connection: Ensure you have a stable internet connection during the payment process. 2. Restart the app: Close and reopen... ⇲

Credit card required to use app

Fix: 1. Use a prepaid card: If you do not have a credit card, consider using a prepaid debit card that can be used for app payments. 2. Check for... ⇲

Transaction grouping leads to unexpected charges

Fix: 1. Review transaction details: Check your transaction history in the app to understand how charges are grouped. 2. Contact customer service:... ⇲

No Apple Pay option

Fix: 1. Use a different payment method: If Apple Pay is not available, consider using a credit or debit card. 2. Provide feedback: Use any feedba... ⇲

Credit cannot be used without providing credit card information

Fix: 1. Use a prepaid card: Consider using a prepaid debit card that can be linked to your account for credit usage. 2. Check for alternative pay... ⇲
 
Login issue

Login issues prevent account access

Fix: 1. Reset password: Use the 'Forgot Password' option to reset your password and regain access. 2. Check username: Ensure you are entering the... ⇲

Frequent re-login required during ordering

Fix: 1. Stay logged in: Ensure you select the option to stay logged in if prompted. 2. Update the app: Check for any updates that may address thi... ⇲
 
UI issue

Mobile site is difficult to use

Fix: 1. Use the app: If the mobile site is challenging, consider using the Planet Sub app for a better experience. 2. Clear browser cache: If you... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
3.5%

Neutral
1.7%

~ from our NLP analysis of 1,348 combined software ratings.

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 Private Data Planet Sub collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data