fix problems on Ivella [iphone]

—— Run into issues on Ivella? Get help pending when official support gets back to you!

Ivella - Banking for Couples

Info:

company: Ivella

: https://www.ivella.com/faq

: www.ivella.com

Chat with our AI-based Ivella Support

🛠️ Common Ivella Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Account closure without clear explanation

Fix: If your account has been closed without a clear explanation, first check your email for any communication from Ivella regarding the closure.... ⇲

High subscription fees for certain features

Fix: To manage high subscription fees, review the features you are currently using and determine if you can downgrade to a lower tier that still... ⇲

Customization issue

Debit card colors not customizable

Fix: Currently, if the debit card colors are not customizable, you may want to provide feedback directly through the app's feedback feature. In t... ⇲

Account issue

Verification errors when connecting bank accounts

Fix: If you encounter verification errors, first ensure that you are entering the correct login credentials for your bank account. Double-check f... ⇲

Slow issue

Slow direct deposit processing

Fix: If you are experiencing slow direct deposit processing, check with your employer to ensure that they are submitting the deposits on time. So... ⇲

Bugs issue

Bugs in daily prompts feature

Fix: If you are experiencing bugs with the daily prompts feature, try restarting the app or your device to see if that resolves the issue. Additi... ⇲

Inconsistent interest rate changes

Fix: To stay informed about interest rate changes, regularly check the app for updates or notifications regarding interest rates. If you notice i... ⇲

Payments issue

Frequent returned deposits

Fix: If you are experiencing frequent returned deposits, first verify that the account information you provided is accurate and up-to-date. Check... ⇲

Lack of clarity on subscription billing frequency

Fix: To gain clarity on your subscription billing frequency, navigate to the subscription settings in the app. There, you should find details abo... ⇲

Support issue

Limited customer support response times

Fix: If you are facing limited response times from customer support, try using multiple channels to reach out, such as email, in-app messaging, o... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.3%

Bad experience

8.3%

Neutral

2.4%

~ from our NLP analysis of 661 combined software ratings.

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Private Data Ivella collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data