fix problems on TopDirector [iphone]

​

—— Run into issues on TopDirector? Get help pending when official support gets back to you!

TopDirector
Info:
company: TopDirector Corporation
: https://www.topdirector.com/contact/
: www.topdirector.com
Chat with our AI-based TopDirector Support
   Hello! How can I assist you?  

characters left:
 
Support issue

NDI support is laggy

Fix: 1. Check Network Connection: Ensure that your Wi-Fi connection is stable and has sufficient bandwidth. A weak connection can cause lag in ND... ⇲

No tutorials or how-to videos

Fix: 1. Explore In-App Help: Check if the app has a help section or FAQ within the settings menu that may provide guidance on using features. 2.... ⇲

No customer support available

Fix: 1. Utilize Online Resources: Search for user forums, FAQs, or community support groups related to TopDirector. These can often provide answe... ⇲
 
Bugs issue

Tally feature does not work

Fix: 1. Check Compatibility: Ensure that your device and the version of TopDirector you are using support the tally feature. Refer to the app doc... ⇲
 
Settings issue

SRT setup is problematic

Fix: 1. Review SRT Settings: Go into the app settings and carefully review the SRT configuration options. Ensure that all required fields are fil... ⇲
 
Video issue

Video playback issues with clips over 10 seconds

Fix: 1. Check File Format: Ensure that the video clips are in a supported format. Convert them to a compatible format if necessary. 2. Reduce Vi... ⇲
 
Installation issue

Initial setup is confusing

Fix: 1. Follow On-Screen Prompts: Carefully follow any on-screen instructions during the initial setup process. Take your time to read each step.... ⇲
 
Payments issue

In-app purchases not recoverable after deletion

Fix: 1. Reinstall the App: If you have deleted the app, reinstall it from the App Store. Your previous purchases may be restored automatically up... ⇲

High cost for unlocking features

Fix: 1. Evaluate Needs: Assess which features you truly need and consider whether the cost is justified based on your usage. 2. Look for Promoti... ⇲
 
Compatibility issue

Limited RTMP support

Fix: 1. Check RTMP Settings: Go into the app settings and ensure that the RTMP settings are configured correctly. Verify the server URL and strea... ⇲
 
Syncing issue

Syncing issues between devices

Fix: 1. Ensure Same Account: Make sure you are logged into the same account on all devices. This is crucial for syncing data. 2. Check Internet... ⇲
 
Crashes issue

TopDirector is unstable for live streaming

Fix: 1. Check Device Performance: Ensure that your iPhone is not overloaded with background apps. Close any unnecessary apps to free up resources... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
71.7%

Bad experience
17.4%

Neutral
10.9%

~ from our NLP analysis of 92 combined software ratings.

 Switch to these Alternatives:
Cinamaker Capture
Airmix Solo
Cinamaker Director Studio
NDI Test Patterns
Airmix Remote
MediaLink Switcher
NDI HX Camera: Easy Streaming
MixEffect (Trial & Pro Unlock)
Airmix
Strata View

 Private Data TopDirector collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers

  Cost of Subscriptions
  1. NDI and TALLY: $4.99 Low Latency, Instant Connection, Tally Light
  2. Unlimited PGM Duration: $14.99 Enable Unlimited PGM Duration Permanently
  3. UTitle, Title, NTitle, SuperFG: $14.99 Enable U.N-Title, Title, SuperFG Permanently
  4. Logo and Background Music: $14.99 Remove Logo Watermark, Enable BGM Permanently
  5. Picture in Picture Watermark: $14.99 Remove PIP Watermark Permanently
  6. Screen Mirroring/AirPlay: $9.99 Full Screen External HDMI & Wireless AirPlay
  7. Video Scopes, Color Grading: $14.99 LUT, Parade, Waveform, Vectorscope, Histogram
  8. NDI Camera PTZ Control: $9.99 Pan&Tilt&Zoom, Focus, Exposure, White-Balance
  9. Enable USB(UVC) Camera Input: $4.99 Support HDMI to USB Converter