fix problems on Ameritas Retirement [iphone]

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—— Run into issues on Ameritas Retirement? Get help pending when official support gets back to you!

Ameritas Retirement
Info:
company: Ameritas Life Insurance Corp.
: https://www.ameritas.com/contact/
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UI issue

Keyboard does not prompt for password entry

Fix: 1. Restart your iPhone to refresh the system and clear any temporary glitches. 2. Check your keyboard settings by going to Settings > Genera... ⇲

Difficult to understand app interface

Fix: 1. Take some time to explore the app and familiarize yourself with its layout. 2. Look for tutorial videos or guides online that explain how... ⇲

No input field for reset code

Fix: 1. Ensure you are on the correct screen for entering the reset code. Sometimes, the app may not display the field until the correct prompt i... ⇲
 
Registration issue

Cannot log in after account creation

Fix: 1. Double-check the email and password you used during account creation. Ensure there are no typos. 2. If you have not received a confirmati... ⇲
 
Support issue

Poor customer service

Fix: 1. Utilize the in-app help or FAQ section to find answers to common questions. 2. If you need assistance, try reaching out through social me... ⇲
 
Login issue

Does not remember login credentials

Fix: 1. Ensure that the 'Remember Me' option is selected during login. 2. Check your iPhone settings under Settings > Passwords & Accounts to see... ⇲

Texted login code does not arrive

Fix: 1. Ensure that your phone number is correctly entered in your account settings. 2. Check your phone's signal and ensure you can receive SMS... ⇲
 
Customization issue

No planning options available

Fix: 1. Explore all sections of the app to ensure you are not missing any planning features. 2. Check for any updates that may introduce new feat... ⇲
 
Slow issue

Slow to load

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. 2. Close oth... ⇲
 
Crashes issue

Frequent crashes

Fix: 1. Update the app to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary issues. OR 3. If crashe... ⇲
 
Bugs issue

Constant errors

Fix: 1. Check for any app updates that may address known bugs. 2. Clear the app's cache and data if possible. OR 3. If errors continue, try lo... ⇲
 
Performance issue

Garbage app performance

Fix: 1. Ensure your iPhone is updated to the latest iOS version, as performance issues can sometimes be related to outdated software. 2. Clear th... ⇲
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 what users are saying
Bad experience
71.4%

Good experience
22.9%

Neutral
5.7%

~ from our NLP analysis of 35 combined software ratings.

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 Private Data Ameritas Retirement collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics