fix problems on KOHLER Konnect [iphone]

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—— Run into issues on KOHLER Konnect? Get help pending when official support gets back to you!

KOHLER Konnect
Info:
company: Kohler Co.
: https://www.us.kohler.com/us/static/customerSupport.jsp
: www.smarthome.kohler.com
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Network issue

Frequent disconnections

Fix: 1. Ensure that your KOHLER device is within range and not obstructed by walls or other devices. 2. Check for any firmware updates for the KO... ⇲

KOHLER Konnect shows offline status frequently

Fix: 1. Check your internet connection and ensure that your Wi-Fi or cellular data is stable. 2. Restart your router if you are using Wi-Fi to re... ⇲
 
Notifications issue

Inconsistent monitoring alerts

Fix: 1. Check the notification settings for the KOHLER app by going to Settings > Notifications > KOHLER and ensure that notifications are enable... ⇲
 
Bugs issue

Requires manual unplugging for resets

Fix: 1. Instead of unplugging, try using the app's reset feature if available. Check the app settings for a reset option. 2. If the app does not... ⇲

KOHLER Konnect does not recognize fixtures consistently

Fix: 1. Ensure that the fixtures are compatible with the app and are powered on. 2. Try resetting the fixtures and then reconnecting them to the... ⇲
 
Support issue

Poor customer support

Fix: 1. Utilize online forums and user communities for troubleshooting tips and shared experiences. 2. Check the KOHLER website for FAQs and trou... ⇲

No email support for reporting glitches

Fix: 1. Use the app's feedback feature if available to report glitches directly. 2. Check the KOHLER website for alternative support channels suc... ⇲

Inadequate response to user feedback

Fix: 1. Use online forums to share your feedback and see if others have similar concerns. 2. Keep a record of your feedback submissions for futur... ⇲
 
Settings issue

Limited diagnostic information

Fix: 1. Explore the app settings for any diagnostic tools or logs that may provide more information. 2. Keep a manual log of issues and performan... ⇲

KOHLER Konnect does not honor user settings

Fix: 1. Ensure that you are saving changes after adjusting settings in the app. 2. Try logging out of the app and logging back in to refresh your... ⇲

Requires tinkering with phone settings

Fix: 1. Document the specific settings that need to be adjusted and create a guide for future reference. 2. Regularly check for updates to the ap... ⇲
 
UI issue

Inability to view overall monthly usage

Fix: 1. Check if the app has a usage tracking feature in the settings or dashboard. 2. If not available, consider using a third-party app that ca... ⇲

KOHLER Konnect interface is not user-friendly

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. 2. Create a personal guide or cheat sheet for navigating th... ⇲
 
Updates issue

Update process disrupts normal use

Fix: 1. Schedule updates during off-peak hours when you are less likely to use the app. 2. Check for any options in the app settings to control u... ⇲

Frequent app updates cause new issues

Fix: 1. Consider disabling automatic updates in the App Store settings to control when you update the app. 2. Before updating, check online forum... ⇲
 
Crashes issue

KOHLER Konnect crashes during login

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Clear the app cache by unins... ⇲
 
Compatibility issue

Bluetooth functionality is better without the app

Fix: 1. If the app is causing issues, consider using the KOHLER device directly via Bluetooth without the app for essential functions. 2. Documen... ⇲

No support for older devices

Fix: 1. Check the app's compatibility requirements and consider upgrading your device if possible. 2. Look for alternative apps that may support... ⇲
 
Installation issue

Setup process is overly complicated

Fix: 1. Follow a step-by-step guide or video tutorial available online to simplify the setup process. 2. Break down the setup into smaller tasks... ⇲
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 what users are saying
Bad experience
49.5%

Good experience
43.1%

Neutral
7.4%

~ from our NLP analysis of 202 combined software ratings.

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 Private Data KOHLER Konnect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics