fix problems on MEGA [iphone]

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—— Run into issues on MEGA? Get help pending when official support gets back to you!

MEGA
Info:
company: Mega Limited
: https://mega.io/help/client/ios
: mega.io
Chat with our AI-based MEGA Support
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Network issue

Bandwidth limitations on free tier

Fix: Plan your uploads and downloads during off-peak hours to maximize your available bandwidth. This can help you avoid hitting the bandwidth ca... ⇲
 
Downloads issue

Mobile app does not support downloading folders

Fix: Instead of downloading entire folders, download individual files that you need. You can also use the web version of MEGA to download folders... ⇲

Difficulty sharing downloaded files correctly

Fix: Use the share feature within the MEGA app to generate a shareable link, ensuring you set the correct permissions for access. OR Double-ch... ⇲
 
Uploads issue

Recent uploads not visible in mobile app

Fix: Refresh the app by pulling down on the file list to see if the recent uploads appear. Ensure you have a stable internet connection for the a... ⇲
 
Security issue

Security issues with unauthorized access

Fix: Enable two-factor authentication (2FA) in your account settings to add an extra layer of security to your account. OR Regularly update yo... ⇲

Bots distributing inappropriate content

Fix: Report any inappropriate content directly through the app to help improve the community and content quality. OR Be cautious when sharing... ⇲
 
Notifications issue

Transfer quota exceeded notifications without clear explanation

Fix: Keep track of your transfer usage by checking the app's settings or usage statistics to understand when you are nearing your limit. OR If... ⇲
 
Slow issue

Slow loading times for media files

Fix: Ensure you have a strong and stable internet connection, as slow loading times can often be attributed to connectivity issues. OR Try cle... ⇲
 
Backup issue

Deleted folders not recoverable from recycle bin

Fix: Be cautious when deleting folders and consider backing up important files elsewhere before deletion to avoid permanent loss. OR Regularly... ⇲
 
Compatibility issue

Poor integration with Apple Files

Fix: Use the MEGA app directly for file management instead of relying on Apple Files for better compatibility and functionality. OR Check for... ⇲
 
Login issue

Login issues requiring recovery key

Fix: Keep your recovery key stored securely in a password manager or a safe location to avoid login issues in the future. OR If you forget you... ⇲
 
Crashes issue

MEGA crashes during uploads

Fix: Ensure your app is updated to the latest version, as updates often fix bugs that can cause crashes. OR Try restarting your device to clea... ⇲
 
Customization issue

Removal of customizable features

Fix: Explore the current features available in the app and adapt your usage to fit within the new limitations. OR Provide feedback through the... ⇲
 
Payments issue

High annual subscription cost

Fix: Evaluate your storage needs and consider whether a monthly plan might be more cost-effective if you only need temporary access to additional... ⇲

Files not accessible without payment

Fix: Regularly back up important files to another service or local storage to ensure access even if you cannot pay for MEGA. OR Consider using... ⇲
 
Audio issue

Inconsistent file playback and sound issues

Fix: Check the file format and ensure it is supported by the MEGA app. Convert files to a compatible format if necessary. OR Try using a diffe... ⇲
 
Freezing issue

MEGA freezes on login screen

Fix: Force close the app and restart it to see if the issue resolves. If it persists, try reinstalling the app. OR Check for any updates to th... ⇲
 
Ads issue

Misleading marketing regarding bonus storage

Fix: Read the terms and conditions carefully to understand the requirements for bonus storage and plan accordingly. OR Keep track of any promo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.4%

Bad experience
7.7%

Neutral
2.9%

~ from our NLP analysis of 85,549 combined software ratings.

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 Private Data MEGA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics

  Cost of Subscriptions
  1. PRO LITE Monthly: $4.99 400 GB Storage;1 TB Transfer
  2. PRO I Monthly: $9.99 2 TB Storage;2 TB Transfer
  3. PRO II Monthly: $19.99 8 TB Storage;8 TB Transfer
  4. PRO III Monthly: $29.99 16 TB Storage;16 TB Transfer
  5. PRO LITE Yearly: $49.99 400 GB Storage;1 TB Transfer
  6. PRO I Yearly: $99.99 2 TB Storage;2 TB Transfer
  7. MEGA PRO I: $9.99 MEGA PRO I 500 GB Storage 2 TB Bandwidth
  8. PRO II Yearly: $199.99 8 TB Storage;8 TB Transfer
  9. PRO III Yearly: $299.99 16 TB Storage;16 TB Transfer
  10. MEGA PRO II: $19.99 MEGA PRO II 2 TB Storage 4 TB Bandwidth