—— Run into issues on ID GO? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. If the issue persist... ⇲
Fix: Ensure that your cable provider subscription includes the channels or shows you are trying to access. You can verify this by logging into yo... ⇲
Fix: Check if there are any settings within the app that allow you to adjust ad preferences or frequency. Some apps offer options to limit ad exp... ⇲
Fix: Try to switch to a different show or channel to see if the ad rotation changes. Sometimes, specific shows have a set of ads that repeat. O... ⇲
Fix: Check the app settings or FAQ section to see if there are any plans for a paid version in the future. Sometimes, this information is provide... ⇲
Fix: Check if the app has location settings that need to be enabled. Go to Settings > Privacy > Location Services and ensure that ID GO has permi... ⇲
Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for ID GO, and check for updates. If an update is availab... ⇲
Fix: Manually refresh the Continue Watching list by navigating away from the section and then returning to it. This can sometimes trigger an upda... ⇲
Fix: Manually track your watched episodes by keeping a list or using a note-taking app until the tracking feature is improved. OR Try logging... ⇲
Fix: Familiarize yourself with the app's navigation layout. Look for a home icon or a back button that may not be immediately obvious. Sometimes,... ⇲
Fix: Check if the app has a gesture-based control for rewinding or fast-forwarding, such as double-tapping on the left or right side of the scree... ⇲
Fix: Try swiping left on the show in the Continue Watching section to see if a delete option appears. This is a common gesture in many apps for r... ⇲
Fix: Adjust the volume settings on your iPhone before starting the app. Sometimes, the app may not sync well with the device's volume settings.... ⇲
Fix: Check the app regularly for updates or new releases, as content availability can change frequently. Follow the app's social media or website... ⇲
Fix: If you have a cable subscription, ensure you have the correct login credentials. If you don’t have a subscription, consider looking for alte... ⇲
Fix: Force close the app by swiping up from the bottom of the screen and swiping the ID GO app off the screen. Then, reopen the app to see if it... ⇲
Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to saved progress. OR Try logging out and back i... ⇲
Fix: Check the app's website or support section for a list of compatible cable providers. If your provider is not listed, consider reaching out t... ⇲
Fix: Ensure that both your iPhone and the casting device (like a smart TV or Chromecast) are connected to the same Wi-Fi network. This is crucial... ⇲
Fix: Regularly clear the app cache by going to Settings > General > iPhone Storage > ID GO > Offload App. This can help improve performance. OR... ⇲